Membership Engagement & Growth Manager
£45,000 - £55,000
Permanent, Full Time
35 Hours - Monday to Friday
City of London - Near Liverpool Street Station
Our client, a leading membership association in the risk management and insurance sector, is seeking a dynamic Membership Engagement & Growth Manager. This newly created role is pivotal in driving sustainable membership growth and enhancing the overall member experience within an engaging and collaborative environment. In this exciting position, the successful candidate will act as an ambassador for the organisation, engaging with members and stakeholders to cultivate a thriving community.
Benefits
- 25 days annual leave, plus bank holidays
- Hybrid working with flexibility around office and home-based working
- Pension contribution scheme
- Private healthcare
- Employee Assistance Programme (EAP)
- Professional development and funded learning opportunities
- Regular team socials and networking events
- Opportunity to work closely with senior stakeholders across the risk and insurance industry
- Collaborative, supportive and member-focused culture
Key Responsibilities
- Build and maintain strong relationships with member organisations, driving engagement, satisfaction and retention.
- Lead membership growth initiatives, identifying new members, commercial opportunities and strategies to maximise renewals.
- Represent the organisation at industry events and networking forums, building influential relationships and enhancing market presence.
- Deliver valuable member experiences through events, forums and special interest groups that encourage collaboration and knowledge sharing.
- Support member communications and marketing activity, ensuring high-quality engagement across multiple channels.
- Utilise CRM systems to track member engagement, manage the membership lifecycle and continuously improve processes and member offerings.
Requirements
- Experience with ReadyMembership CRM.
- Proven success in membership engagement, account management, or business development.
- Strong networking skills with the confidence to engage at all levels.
- Experience in representing an organisation at industry events.
- Commercial awareness and the ability to identify growth opportunities.
- Outstanding communication and interpersonal skills.
- A full driving licence with access to transport (business mileage reimbursed).
The organisation values diverse backgrounds and experiences, promoting an inclusive environment for all candidates.
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Membership Engagement & Growth Manager employer: Office Angels
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