At a Glance
- Tasks: Deliver exceptional customer service and support pet lovers through various communication channels.
- Company: Join a premium pet food brand with a vibrant and supportive team.
- Benefits: Flexible hours, hybrid working, and the chance to bring your dog to work!
- Other info: Temporary role with potential for extension based on performance.
- Why this job: Make a difference in customers' lives while gaining valuable experience in customer service.
- Qualifications: Excellent communication skills and a passion for pets are essential.
Are you passionate about helping others and delivering exceptional customer service? Our client, a premium pet food brand known for its commitment to quality and care, is seeking a Temporary Customer Service Executive to join their vibrant and supportive team.
As a Customer Care Executive you will act as an ambassador for the brand and deliver exceptional customer service to their customers. This will shine through in everything you do from supporting and managing customer enquiries (via telephone, email, social media and - soon enough - web chat), ensuring they offer the best customer experience, nutritional advice, product information and emotional support at all times. You will also liaise with all the other teams in the business to ensure they are always aligned and giving up to date information, and therefore giving the best possible service.
A passion for pets is important, and for this role in particular you need a background in dealing with our four-legged friends. If you love pets this is the role for you and if you have a pet dog you will also have the opportunity to take your dog to work.
Start Date: Monday 7th September with some flexibility
End Date: End June 2027 - Maternity cover
Pay: £14.50
Location: Tottenham Court Road
Hybrid working role: 2 days in their beautiful new office and 3 days working from home
Hours: 08.30 - 17.00 - Monday - Friday
Key Responsibilities:
- Responding promptly to emails, ensuring all customer inquiries are addressed efficiently.
- Answering calls with a friendly demeanour, providing information, and resolving issues over the phone.
- Engaging with customers on social media platforms, addressing questions and comments in a timely manner.
What We're Looking For:
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a customer-first attitude.
- Experience in customer service or a similar role is a plus!
- A tech-savvy mindset, comfortable navigating social media and email platforms.
Why Join Us?
- Flexible Hours: Perfect for balancing personal commitments!
- Supportive Team: Work alongside a group of enthusiastic and dedicated professionals.
- Valuable Experience: Enhance your resume with this temporary role while gaining insights into the customer service industry.
This is a temporary position with the potential for extension based on performance and organisational needs.
If you're ready to embark on this exciting journey with us, we want to hear from you! Please send your resume and a brief cover letter outlining your relevant experience.
Our client is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Temporary Customer Service Executive in London employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Service Executive in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Office Angels.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Office Angels. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Temporary Customer Service Executive in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Office Angels.
How to prepare for a job interview at Office Angels
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Office Angels's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Office Angels offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
