At a Glance
- Tasks: Deliver exceptional customer service across various channels and support customer experience initiatives.
- Company: Join a renowned luxury artisan café brand with a supportive team culture.
- Benefits: Earn £14.85 per hour, enjoy hybrid working, and develop your skills in a premium environment.
- Other info: Opportunity for potential extension and growth within a fast-paced environment.
- Why this job: Gain valuable experience in customer service while being part of a dynamic and friendly team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 14.85 - 14.85 £ per hour.
Are you passionate about delivering outstanding customer service and keen to work in the head office for a premium luxury artisan café chain? We have an exciting opportunity for a Customer Experience Advisor to join a renowned and growing luxury artisan café brand. Based within their friendly, close-knit Customer Service team at their Head Office in Camden Town, you will play a key role in delivering exceptional customer experiences across multiple channels. This is a fantastic opportunity to develop your skills within a premium customer-focused environment while becoming part of a supportive and dynamic team that genuinely values learning, development, and service excellence.
Job Details
- Job Title: Customer Experience Advisor - temporary
- Duration: 2 months with possible extension
- Start Date: Monday 16 November
- End Date: Friday 15 January
- Location: Camden Town, London
- Pay Rate: £14.85 per hour
- Hybrid Working: During your first few weeks, you will be based in the office full-time to support your onboarding and training before transitioning to a hybrid working arrangement 3 days in the office and 2 days from home.
What Will You Do?
As a Customer Experience Advisor, you will be responsible for ensuring customers receive an outstanding experience by:
- Responding to customer enquiries via telephone, email, and digital channels including Instagram, TripAdvisor, and Google.
- Logging, categorising, and monitoring customer feedback and complaints.
- Escalating issues appropriately and identifying customer trends.
- Supporting e-commerce customers and bakery locations with queries and requests.
- Working closely with internal teams to resolve customer concerns efficiently.
- Assisting with customer experience initiatives and special projects as required.
What Are We Looking For?
We are seeking a proactive and customer-focused individual who enjoys helping others and takes pride in delivering exceptional service. The ideal candidate will have:
- Previous customer service experience, ideally gained within hospitality, luxury retail, premium brands, or a similar customer-facing environment.
- Excellent written and verbal communication skills.
- A genuine passion for delivering outstanding customer experiences.
- Strong organisational skills and exceptional attention to detail.
- The ability to learn quickly and adapt confidently to new systems and processes.
- Experience handling customer enquiries and resolving issues professionally and empathetically.
- Confidence communicating with customers and key stakeholders.
- Strong administration and IT skills, including Microsoft Excel, Word, and PowerPoint.
- The ability to work independently, remain calm under pressure, and manage difficult conversations effectively.
- Experience using Zendesk would be advantageous but is not essential, as full training will be provided.
How Will You Shine?
You will support customers across bakery, mobile app, and e-commerce channels, helping to deliver an exceptional customer journey while acting as a true ambassador for the brand. You will:
- Represent the brand positively in every customer interaction.
- Listen carefully and respond empathetically to customer feedback.
- Build positive relationships with customers and colleagues.
- Demonstrate resilience and confidence when resolving issues.
- Communicate with warmth, professionalism, and authenticity.
- Anticipate customer needs and go the extra mile to exceed expectations.
Why Apply?
This is an excellent opportunity to gain experience within a premium consumer brand, working alongside a supportive team in a fast-paced and rewarding environment. If you're passionate about customer service and enjoy creating positive experiences for customers, we'd love to hear from you.
To Apply
Please send your CV and a brief cover letter to: (url removed)
Temporary Customer Experience Advisor in London employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Customer Experience Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Temporary Customer Experience Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
