Job Description Patient Care Coordinator Private Fertility Clinic | LondonSalary: £34,000 - £37,000 + BenefitsPermanent | Full-Time | On-Site Our client is a prestigious private fertility and women's health clinic based in London, recognised for delivering outstanding patient care and clinical excellence. The clinic provides a comprehensive range of fertility and reproductive health services within a highly supportive, patient-centred environment. Due to continued growth, they are seeking an experienced Patient Care Coordinator to join their Patient Services team. This is an excellent opportunity for someone with prior fertility clinic experience who is passionate about supporting patients through what can often be a complex and emotional treatment journey. As a Patient Care Coordinator, you will play a vital role in guiding fertility patients through their treatment pathway from initial enquiry through to treatment coordination. Manage all new fertility enquiries via telephone, email, and online channels. Assist with patient engagement events, open evenings, and follow-up communications. Maintain accurate records and reporting data relating to patient enquiries and bookings. Prepare and explain treatment costings and financial information. Coordinate appointments with nursing, embryology, and medical teams. Administration & Compliance Ensure compliance with all relevant healthcare regulations, clinical governance standards, and data protection requirements. Follow clinic policies, procedures, safeguarding, infection control, and health & safety protocols. Participate in mandatory training and continuous professional development activities. Exposure working within a fertility clinic environment. Experience working directly with patients in a healthcare or clinical setting. Exceptional customer service and patient care skills. Flexible and collaborative approach to teamwork. Strong IT skills, including Microsoft Office applications. Discretionary bonus scheme ~ Cycle-to-work scheme ~ Season ticket loan ~ Employee Assistance Programme ~ 33 days annual leave inclusive of bank holidays ~ Opportunity to work within a leading fertility and women's health setting Monday to Friday ~40 hours per week ~ Shifts scheduled between 8:00am and 6:00pm Office Angels is an employment agency. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. Office Angels is an employment agency and business. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Patient Care Co Ordinator in London employer: Office Angels
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