Lead Medical Secretary
Chelsea, London | From £35,000 DOE | Full-time | Permanent | Monday to Friday
Are you an experienced Medical Secretary looking for your next challenge in private healthcare?
We’re recruiting for a Lead Medical Secretary to join a highly regarded specialist healthcare practice in Chelsea. This is a fantastic opportunity to take ownership of consultant clinic management, patient pathways, and operational processes while delivering an exceptional patient experience.
What you’ll be doing
- Managing busy consultant clinics and complex appointment schedules
- Coordinating patient pathways from initial booking through to follow-up care
- Handling patient enquiries via phone and email with professionalism and empathy
- Overseeing private patient and medical insurer billing, authorisations, and queries
- Maintaining accurate patient, billing, and administrative records
- Liaising with consultants, hospitals, laboratories, pharmacies, and insurers
- Supporting the smooth day-to-day running of the practice
- Identifying opportunities to improve processes and operational efficiency
- Helping to enhance the overall patient experience and support business growth
What we’re looking for
- Previous experience as a Medical Secretary, Senior Medical Secretary, Patient Pathway Coordinator, or similar healthcare professional is essential
- Experience managing multiple clinics and high-volume appointment diaries
- Knowledge of private patient billing and medical insurance processes
- Excellent organisational skills and attention to detail
- Strong communication skills with a patient-focused approach
- A proactive, solutions-driven mindset with the confidence to take ownership
- Ability to prioritise competing workloads in a busy environment
- Understanding of confidentiality and professional standards within healthcare
- Experience using Carebit and/or a dermatology background would be highly advantageous
If you’re looking to join a supportive and collaborative team where you can make a real impact, we'd love to hear from you.
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Lead Medical Secretary in London employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
