At a Glance
- Tasks: Support sales by managing customer enquiries and processing orders in German and English.
- Company: Join a growing international food business with a friendly team culture.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Enjoy a flexible hybrid working model and exposure to diverse customers.
- Why this job: Be a key player in a dynamic team while helping customers across Europe.
- Qualifications: Fluent in German and English, with experience in sales support or customer service.
The predicted salary is between 25425 - 31075 £ per year.
Ready to make your application? Please do read through the description at least once before clicking on Apply.
Location: Hybrid/Office-Based
Salary: Competitive + Benefits
About the Company
Our client is a well-established and growing business within the food industry, supplying high-quality products to customers across Europe. Due to continued growth, they are looking to recruit a German-speaking Sales Support Administrator to join their dynamic and friendly team.
The Role
The Sales Support Administrator will play a key role in supporting the sales function, ensuring customers receive excellent service and that orders are processed efficiently. The successful candidate will act as a key point of contact for German-speaking customers while providing administrative support to the wider sales team.
Key Responsibilities
- Providing administrative support to the sales team.
- Managing customer enquiries via telephone and email in both German and English.
- Processing customer orders accurately and efficiently.
- Coordinating with internal departments including logistics, supply chain and customer service.
- Maintaining customer records and updating CRM systems.
- Producing sales reports and general administrative documentation.
- Monitoring order progress and ensuring customers are kept informed of delivery schedules.
- Resolving any order-related queries and escalating issues where necessary.
- Supporting account managers with customer communications and account administration.
Skills & Experience Required
- Fluent in both German and English (written and spoken).
- Previous experience within a sales support, customer service, sales administration or order processing role.
- Strong administrative and organisational skills.
- Excellent communication and customer service abilities.
- Good working knowledge of Microsoft Office, particularly Excel.
- Experience using ERP or CRM systems would be advantageous.
- Ability to multitask and manage multiple priorities in a fast-paced environment.
- High level of attention to detail and accuracy.
Personal Attributes
- Proactive and positive approach.
- Team player with a willingness to support colleagues.
- Strong problem-solving skills.
- Flexible and adaptable.
- Customer-focused mindset.
What's on Offer
- Opportunity to join a growing international food business.
- Supportive and collaborative working environment.
- Career development opportunities.
- Competitive salary and benefits package.
German Speaking -Sales Support Administrator in London employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking -Sales Support Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace German Speaking -Sales Support Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
