Sales Support Coordinator
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Location: Northampton
Job Type: Full Time, Permanent
Industry: Food Manufacturing
Salary: Competitive
Working Hours: Monday to Friday
This is a fantastic opportunity for an experienced customer service or sales support professional who enjoys building strong customer relationships and delivering an exceptional service experience.
Working closely with Sales, Operations and Logistics teams, you will play a key role in managing customer accounts, processing orders and ensuring customers receive first-class support at every stage of the order journey.
Key Responsibilities
Act as the primary point of contact for customer enquiries and account management
Process customer orders accurately and efficiently using SAP
Work closely with internal departments to ensure timely order fulfilment and resolve issues quickly
Build and maintain strong customer relationships through exceptional service delivery
Monitor order progress and proactively communicate updates to customers
Support the sales team with account administration and customer management activities
Produce and maintain reports using Excel and other business systems
Handle customer queries, complaints and escalations in a professional and solution-focused manner
Maintain accurate customer records and order information within SAP and internal systems
Support forecasting, reporting and other commercial activities as required What We're Looking For
Previous experience within Customer Service, Sales Support, Internal Sales, Account Management or a similar role
Strong relationship-building skills with a passion for delivering outstanding customer service
Experience working within the Food Manufacturing, Foodservice or Retail sectors
Excellent organisational xgikmsk skills with the ability to manage multiple priorities effectively
High attention to detail and accuracy in all aspects of work
A proactive, positive and solution-focused approach
Ability to perform well in a fast-paced environment and adapt to changing priorities
A collaborative team player who is happy to support colleagues across different areas of the business Skills and Qualifications
Previous experience using SAP is essential, ideally SAP S/4HANA
Advanced Microsoft Excel skills are essential
Strong verbal and written communication skills
Understanding of order processing, su...
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