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- Tasks: Support tech needs by configuring devices and providing first-line user support.
- Company: Join a dynamic team in the construction industry focused on IT operations.
- Benefits: Enjoy flexible working arrangements, training resources, and career development opportunities.
- Why this job: Be part of a vibrant team that values your contributions and fosters growth.
- Qualifications: Proficiency in Microsoft 365, Azure, and strong customer service skills required.
- Other info: Must have a driving license; inclusive workplace supporting diverse talents.
The predicted salary is between 28000 - 42000 £ per year.
£35,000 per annum
Thurrock, Essex
Monday-Friday, 8am-5pm
Must have a driving license to be considered for this role
Are you an enthusiastic IT professional ready to make a difference in a dynamic team? We are seeking a motivated IT Helpdesk Technician to join our client's growing IT operations in the construction industry! If you love solving tech problems and providing excellent support, this is the role for you!
Key Responsibilities:
- Preparing and configuring laptops, desktops, and other hardware for new and existing staff.
- Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally.
- Managing and monitoring software licences to ensure compliance and optimise usage.
- Supporting user account management, access permissions, and security policies.
- Assisting with onboarding and offboarding of staff, including IT setup and decommissioning.
- Maintaining accurate asset records for hardware and software.
- Collaborating with other IT team members on exciting projects and upgrades.
- Following IT policies and procedures to ensure consistent service delivery.
- Supporting multiple offices with any IT related queries - including travelling to site.
Essential Skills & Experience:
- Proficiency in Microsoft 365 administration and support.
- Experience with Microsoft Azure / Entra ID (formerly Azure AD).
- Hands-on knowledge of Microsoft Intune for device management.
- Strong experience supporting Windows 10 and Windows 11 operating systems.
- A good telephone manner and excellent verbal and written communication skills.
- Proven customer service experience, ideally in an IT support environment.
- The ability to work independently and manage your time effectively.
- Mobile Device Management (MDM) experience.
Preferred Qualifications:
- IT-related certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).
- Experience with ticketing systems and remote support tools.
- Familiarity with ITIL best practises.
- Basic networking knowledge (DNS, DHCP, VPN).
What They Offer:
- A collaborative and supportive team environment where your contributions are valued.
- Opportunities for technical growth and career development in an engaging workplace.
- Access to training resources and certification support to help you excel.
- Flexible working arrangements (where applicable) to fit your lifestyle.
If you're excited to be part of a vibrant team and help drive the IT operations forward, we want to hear from you! Apply now and take the next step in your IT career!
IT Helpdesk Technician employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Technician
✨Tip Number 1
Familiarise yourself with Microsoft 365 and Azure, as these are key tools for the role. Consider setting up a personal project or lab environment to practice your skills in these areas.
✨Tip Number 2
Brush up on your customer service skills, especially over the phone. Role-play common IT support scenarios with a friend to improve your communication and problem-solving abilities.
✨Tip Number 3
Network with current IT Helpdesk Technicians or join relevant online forums. Engaging with professionals in the field can provide insights into the role and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your experience with ticketing systems and remote support tools during the interview. Have specific examples ready that demonstrate how you've effectively resolved issues in the past.
We think you need these skills to ace IT Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your proficiency in Microsoft 365, Azure, and any IT support roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences where you provided excellent customer service or resolved technical issues.
Highlight Relevant Certifications: If you have any IT-related certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate, be sure to include them prominently in your application.
Showcase Soft Skills: In your application, emphasise your communication skills and ability to work independently. Provide examples of how you've effectively managed your time and supported users in previous roles.
How to prepare for a job interview at Office Angels
✨Showcase Your Technical Skills
Be prepared to discuss your proficiency in Microsoft 365, Azure, and Intune. Bring examples of how you've used these tools in previous roles to solve problems or improve processes.
✨Demonstrate Customer Service Experience
Since this role involves providing first-line support, share specific instances where you successfully resolved user issues. Highlight your communication skills and ability to remain calm under pressure.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices can set you apart. Brush up on key concepts and be ready to discuss how they can apply to the role, especially in service delivery and incident management.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of common IT issues you’ve encountered and how you resolved them, as well as how you would handle hypothetical situations.
