Insurance Administrator - Hybrid

Are you an organised and detail-focused administrator with excellent communication skills? Do you enjoy building relationships, supporting customers and ensuring everything runs smoothly behind the scenes?

We are recruiting an Insurance Administrator to join an established and professional financial services team based in Leicester. This is a fantastic opportunity for someone with strong administration skills who enjoys working in a busy, customer-focused environment. You will play an important role in supporting Advisers and clients throughout the insurance application process, ensuring applications are processed efficiently and policies are successfully brought into effect.

The Role

Working closely with Advisers, clients, insurance providers and other professional contacts, you will be responsible for coordinating and monitoring insurance applications from submission through to completion. Your duties will include:

• Supporting Advisers throughout the insurance application process, ensuring cases progress smoothly and efficiently.
• Monitoring applications and liaising with insurance providers to ensure policies are processed and completed within agreed timescales.
• Coordinating the commencement of insurance policies following exchange of contracts.
• Maintaining accurate and up-to-date records on internal systems.
• Providing regular progress updates to Advisers, clients and other relevant parties.
• Building strong working relationships with clients, Advisers, providers, solicitors, builders and introducers.
• Proactively identifying and resolving any issues or delays relating to insurance applications.
• Responding to queries and ensuring clients receive an excellent level of service throughout the process.
• Providing general administrative support to the wider team and other departments when required.
• Working closely with the Head of Department to ensure service levels and deadlines are consistently achieved.
• Following internal procedures and maintaining high standards of compliance and regulatory awareness.

About You

We are looking for someone who is organised, proactive and takes pride in delivering an excellent service. You will ideally have:

• Previous experience in an administration or office support role.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and a methodical approach to work.
• Strong organisational and time management skills.
• The ability to prioritise workloads and manage multiple tasks effectively.
• Confidence working to deadlines in a busy environment.
• A professional and customer-focused approach.
• The ability to work independently as well as part of a team.
• Good IT skills, including Microsoft Word, Excel and Outlook.
• The ability to review reports, analyse information and maintain accurate records.
• An awareness of financial services, insurance or mortgage compliance requirements would be advantageous.

Why Apply?

• Join an established and professional team.
• Work in a varied administration role with plenty of responsibility.
• Develop your knowledge and experience within the insurance and financial services sector.
• Become an integral part of a supportive and collaborative working environment.

If you are an organised administrator with excellent communication skills and enjoy working in a customer-focused role, we would love to hear from you!