Inbound Customer Service Advisor

Inbound Customer Service Advisor\\n\\nSTART DATE: ASAP\\n\\n£13.81 per hour\\n\\nFull time (37 hours, Monday-Friday)\\n\\nFull training provided (6-8 weeks office based)\\n\\nHybrid working after completion of training (3 days in office, 2 days WFH)\\n\\nTemporary contract until the end of the year\\n\\nManchester City Centre\\n\\nWe are currently looking for 10 Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start ASAP on a temporary basis and is guaranteed for at least 3 months with the view to extend or move into a permanent role for the right candidates.\\n\\nLocation: Very centrally located with access to all public transport links and local amenities.\\n\\nRole will be a mixture of office and home working and full IT equipment will be provided.\\nWorking days are Monday – Friday between the hours of 8:00AM-6:00PM, 37 hours per week.\\n\\nThe Role:\\n\\nThe customer service and administration team deal with a high volume of telephone and email queries on a daily basis and in addition to this deal with the processing of applications and all associated administration. The main purpose of this role is to provide outstanding customer service both oral and written in line with company policies and procedures.\\n\\nKey Responsibilities:\\n\\nProvide a high quality of service to internal and external stakeholders\\nUnderstand and complete processes in accordance with guidelines\\nUse several IT systems to record information and complete tasks accurately\\nMeet and exceed agreed KPIs\\nHandle a high volume or telephone and email enquiries adhering to company standards\\nManage your own caseload\\nProcess external applications \\n\\nPerson Specification\\n\\nCandidates for this role will have strong customer service experience, ideally within an office environment, however all areas of customer service will be considered\\nPrevious experience within public sector, regulatory or education environments would be ideal for this role although not essential\\nExperience of meeting/exceeding KPIs and targets is essential\\nYou will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner\\nCandidates must be able to demonstrate excellent written and verbal communication skills\\nYou will be happy to take ownership of queries and problems and ensure that these are followed through to resolution\\nStrong IT skills are a must as is the ability to pick up new systems and procedures quickly \\n\\nThis role is due to start on 30th June, therefore you must be available to start on that date.