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- Tasks: Provide exceptional customer service via phone and email while managing your own caseload.
- Company: Join a reputable public-sector organisation in the heart of Manchester.
- Benefits: Enjoy 28 days holiday, hybrid working, and optional overtime after training.
- Why this job: Gain valuable experience with full training and great career prospects in a supportive environment.
- Qualifications: Strong customer service skills and IT proficiency are essential; previous experience is a plus.
- Other info: Start date is 30th June; must pass reference checks and DBS clearance.
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Inbound Customer Service Advisor, Manchester
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Client:
Location:
Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
3399de5cb9d7
Job Views:
7
Posted:
25.06.2025
Expiry Date:
09.08.2025
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Job Description:
Inbound Customer Service Advisor
START DATE: 30th June
£13.25 per hour
Full time (37 hours, Monday-Friday)
Full training provided (6-8 weeks office based)
Hybrid working after completion of training (3 days in office, 2 days WFH)
Temporary contract until the end of the year
Manchester City Centre
We are currently looking for 10 Inbound Customer Service Advisors to join a public-sector organisation in the city centre of Manchester. This role will start on 30th June on a temporary basis and is guaranteed until the end of with the view to extend or move into a permanent role for the right candidates.
Location: Very centrally located with access to all public transport links and local amenities.
Role will be a mixture of office and home working and full IT equipment will be provided.
Working days are Monday – Friday between the hours of 8:00AM-6:00PM, 37 hours per week.
The Role:
The customer service and administration team deal with a high volume of telephone and email queries on a daily basis and in addition to this deal with the processing of applications and all associated administration. The main purpose of this role is to provide outstanding customer service both oral and written in line with company policies and procedures.
Key Responsibilities:
- Provide a high quality of service to internal and external stakeholders
- Understand and complete processes in accordance with guidelines
- Use several IT systems to record information and complete tasks accurately
- Meet and exceed agreed KPIs
- Handle a high volume or telephone and email enquiries adhering to company standards
- Manage your own caseload
- Process external applications
Person Specification
- Candidates for this role will have strong customer service experience, ideally within an office environment, however all areas of customer service will be considered
- Previous experience within public sector, regulatory or education environments would be ideal for this role although not essential
- Experience of meeting/exceeding KPIs and targets is essential
- You will be highly personable and will be able to engage with customers on the phone in a friendly, empathetic, and professional manner
- Candidates must be able to demonstrate excellent written and verbal communication skills
- You will be happy to take ownership of queries and problems and ensure that these are followed through to resolution
- Strong IT skills are a must as is the ability to pick up new systems and procedures quickly
This role is due to start on 30th June, therefore you must be available to start on that date. Successful candidates are subject to a 3-year reference clearance and a Standard DBS check; thus, you must be able to provide a full reference history and up to date proofs of address/identification.
28 days holiday increasing to 40.5 days after 12 weeks temping (inclusive of bank holidays)
Work/life balance
Additional income – Optional overtime once training period has been passed
Hybrid working with I.T equipment provided
Great career prospects within a well-established organisation
Fully paid on the job training by dedicated trainers
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Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the public sector and its unique challenges. Understanding the context in which you'll be working can help you tailor your responses during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since this role involves handling a high volume of queries, being able to articulate your thoughts clearly and empathetically will set you apart from other candidates.
✨Tip Number 3
Get comfortable with IT systems and software commonly used in customer service roles. If you have experience with CRM systems or similar tools, be ready to discuss how you've used them effectively in past positions.
✨Tip Number 4
Showcase your ability to meet KPIs by preparing examples from your previous roles. Highlight specific instances where you exceeded targets or improved processes, as this will resonate well with the hiring team.
We think you need these skills to ace Inbound Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in office environments. Emphasise any experience you have with public sector or regulatory roles, as well as your ability to meet KPIs.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for the Inbound Customer Service Advisor role. Mention your enthusiasm for providing outstanding customer service and your adaptability to hybrid working.
Highlight IT Skills: Since strong IT skills are essential for this role, make sure to mention any relevant software or systems you are familiar with. Provide examples of how you've quickly adapted to new technologies in previous roles.
Prepare for Reference Checks: As the role requires a 3-year reference clearance, gather your reference history and ensure you have up-to-date proofs of address and identification ready to submit if requested.
How to prepare for a job interview at Office Angels
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Be prepared to share specific examples of how you've handled challenging situations and provided excellent service, as this role heavily relies on strong interpersonal skills.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Being able to discuss how your skills align with the requirements will demonstrate your genuine interest in the position and help you stand out.
✨Prepare for Common Questions
Anticipate questions related to handling high volumes of enquiries and meeting KPIs. Practising your responses can help you articulate your thoughts clearly and confidently during the interview.
✨Demonstrate IT Proficiency
Since the role requires strong IT skills, be ready to discuss your experience with various systems. If you have used specific software or tools in previous roles, mention them to show that you can quickly adapt to new technologies.
