At a Glance
- Tasks: Engage with customers, convert warm leads into sales, and provide top-notch support.
- Company: Join a thriving team in a supportive environment in Hove/Portslade.
- Benefits: Competitive salary with bonuses, plus a friendly office culture.
- Other info: Immediate interviews available; great opportunity for career growth.
- Why this job: Make a real impact by helping customers and driving sales without cold calling.
- Qualifications: Experience in customer service or sales, with strong communication skills.
Salary: £27,000 per annum basic + monthly Bonus (OTE £32,000+)
Contract: Permanent | Hours: Monday-Friday, 9:00am-5:30pm + 1 short Saturday per month
Location: Office-based in Hove / Portslade
Join a growing team with warm leads only - no cold calling! We're looking for a Customer Success & Sales Executive to join an established and expanding organisation in Hove / Portslade. This is a fantastic opportunity for someone passionate about customer service and sales to work in a thriving, supportive environment.
You will handle warm enquiries, provide exceptional customer support, and convert opportunities into sales through outstanding service and product knowledge.
Key Responsibilities
- Respond to customer enquiries via phone, email, and live chat.
- Convert warm leads into successful sales through proactive follow-ups.
- Process orders accurately and resolve any delivery issues.
- Build strong customer relationships and ensure a positive experience.
- Gather feedback to improve products and services.
- Maintain accurate records of interactions and transactions.
- Collaborate with internal teams to meet customer needs.
- Stay updated on product knowledge and company policies.
What We’re Looking For
- Previous experience in customer service or sales in a fast-paced environment.
- Excellent communication skills (written and verbal).
- Strong problem-solving skills and a customer-first mindset.
- Ability to work independently and as part of a team.
Apply now to join our client’s team and contribute to their ongoing success. Interviewing asap.
Next Steps: Apply today, the client is looking for someone to interview immediately and start asap! Please apply today with your up to date CV and contact details.
If you have trouble uploading your CV, please email it to (url removed) and put the job title as the subject.
Customer Success & Sales Executive in Hove employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success & Sales Executive in Hove
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success & Sales Executive in Hove
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
