At a Glance
- Tasks: Manage client relationships and boost customer retention through upselling and cross-selling.
- Company: Join a growing business with a supportive and collaborative team culture.
- Benefits: Earn £27,277 plus uncapped commission, enjoy hybrid working, and access ongoing training.
- Other info: Immediate start available with excellent career progression opportunities.
- Why this job: Make a real impact by providing tailored solutions and exceptional customer service.
- Qualifications: Sales and customer service experience with strong communication skills.
The predicted salary is between 27277 - 27277 £ per year.
Location: Gloucester (Hybrid Working Available)
Salary: £27,277 per annum plus uncapped commission
Full Time | Permanent
Start Date: ASAP
Are you a motivated sales and customer service professional looking to join a growing business where your hard work is recognised and rewarded? We are currently recruiting for a Renewal Adviser to join a successful team based in Gloucester, offering a hybrid working model and excellent career development opportunities.
The Role
As a Renewal Adviser, you will be responsible for managing existing client relationships, maximising customer retention, and identifying opportunities to increase revenue through upselling and cross-selling. Using your excellent communication skills and customer-focused approach, you will provide tailored solutions that meet clients' needs while ensuring all regulatory and compliance requirements are met.
Key Responsibilities
- Deliver against agreed sales and retention targets.
- Proactively manage customer renewals and retention opportunities.
- Assess clients' needs and provide appropriate insurance solutions.
- Build strong, long-lasting relationships with existing customers.
- Identify and maximise upselling and cross-selling opportunities.
- Ensure all customer interactions are compliant with industry regulations.
- Provide exceptional customer service throughout the customer journey.
- Take ownership of personal development and industry knowledge.
- Share best practices and contribute positively to team performance.
What's on Offer?
- Salary of £27,277 per annum plus uncapped commission
- Hybrid working arrangement
- Immediate start available
- Ongoing training and development
- Career progression opportunities
- Supportive and collaborative team environment
- Established and growing business
Renewal Advisor in Gloucester employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Renewal Advisor in Gloucester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Renewal Advisor in Gloucester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
