At a Glance
- Tasks: Build strong relationships and resolve client queries in a fast-paced environment.
- Company: Respected financial services organisation with a supportive team culture.
- Benefits: Private medical cover, pension scheme, ongoing training, and wellbeing support.
- Other info: Join a collaborative team and enjoy excellent career development opportunities.
- Why this job: Develop your career while delivering high standards of service and making an impact.
- Qualifications: Experience in customer service and strong communication skills required.
Location - Glasgow (North)
Salary - £24500 + commission
Hours - Monday - Friday | 9:00am - 5:00pm (Office-based)
The Opportunity
Do you enjoy building strong working relationships and delivering a high level of service in a fast-paced environment? Are you someone who takes ownership and thrives on resolving queries from start to finish? Office Angels are delighted to be working with a long-standing and valued client within the financial services sector to recruit a Customer Service Advisor to join their Glasgow team. This opportunity will see you supporting a portfolio of clients, managing queries through to resolution, and ensuring a smooth, professional service at every stage. You'll play a key role in maintaining strong relationships and delivering consistently high standards.
What You'll Be Doing
- Acting as a key point of contact, building trusted relationships with clients
- Managing queries from initial contact through to resolution in a timely, professional manner
- Working closely with internal teams and external partners to keep processes running smoothly
- Providing clear updates and confidently managing expectations
- Delivering a consistently high standard of service across all interactions
- Maintaining accurate records and supporting overall team performance
- Seamlessly working across multiple portals, navigating systems efficiently to manage queries with speed and accuracy
About the Company
Our client is a well-established and respected organisation within the financial services sector and a long-term partner of Office Angels. They are known for their professional approach, strong team culture, and commitment to developing their people.
What's in It for You?
- Private medical cover & death in service (post-probation)
- Pension scheme
- Ongoing training and support towards professional qualifications
- Wellbeing support and employee benefits platform
- A collaborative, supportive team environment
About You
- Experience in customer service or a client-facing administrative role
- Strong communication skills with a professional, confident approach
- Highly organised with the ability to manage multiple priorities
- A proactive, solutions-focused mindset
- Comfortable working in a fast-paced, structured environment
- Experience within financial services would be advantageous
Ready to Take the Next Step?
If you're looking for a role where you can build strong relationships, take ownership, and develop your career in a professional environment, this could be a great fit.
Customer Service Administrator in Glasgow employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
