At a Glance
- Tasks: Manage client relationships and secure contract renewals with key decision-makers.
- Company: Established organisation in Gateshead with a focus on client success.
- Benefits: Competitive salary, hybrid working, generous leave, and health benefits.
- Other info: Exciting career development opportunities in a supportive environment.
- Why this job: Take ownership of client accounts and make a real impact on business partnerships.
- Qualifications: Experience in account management or customer success with strong communication skills.
Represent the Business. Own the Relationship. Protect the Contract.
Are you a commercially minded relationship builder who enjoys managing client accounts, influencing decisions and securing long-term business partnerships? Office Angels are recruiting for a Client Retention & Renewals Executive to join a successful, established organisation based in Gateshead. This is an exciting opportunity for someone with experience in account management, customer success, client retention or contract renewals who thrives on building trusted relationships and managing meaningful commercial conversations.
You'll take ownership of an established portfolio of clients across the UK, conducting professional meetings via video and telephone, managing contract renewals and engaging directly with key decision-makers. This isn't a high-volume contact centre role. You'll be trusted to manage client relationships, navigate commercial discussions and secure successful renewal outcomes.
What You'll Get
- £31,734 basic salary + monthly performance-related bonus | Realistic OTE £37,734
- Monday to Friday | 8:30am-4:30pm | No weekends
- Hybrid working after qualifying service
- Up to 37 days' annual leave, including Bank Holidays
- Reduced August working hours - 9:30am-3:00pm, same pay
- Company pension
- Health Shield, including private dental and medical benefits
- Employee discounts and wellbeing platform
- Full product and systems training
- Ongoing career development
- Central Gateshead location with excellent transport links
Working Hours & Holiday Arrangements
- Annual leave is to be taken during school half-term and holiday periods, with up to two days' annual leave permitted during each school term
- Five days' annual leave are allocated to the August wellbeing shutdown week
- Additional office closure over the Christmas and New Year period
A Commercial Role With Real Responsibility
You'll manage an established portfolio of clients, taking ownership of their renewal journey and ensuring they continue to recognise the value of the services provided. Working directly with key stakeholders and decision-makers, you'll develop an understanding of client requirements, confidently discuss contracts and pricing, address concerns and negotiate positive renewal outcomes. This role requires someone who can build credibility, influence decisions and protect valuable client relationships, while delivering an excellent customer experience.
What You'll Be Doing
- Managing and developing relationships with an established portfolio of UK clients
- Taking ownership of contract renewals from initial engagement through to completion
- Conducting professional client meetings via video and telephone
- Building trusted relationships with key decision-makers and stakeholders
- Understanding client requirements, objectives and potential concerns
- Confidently discussing contracts, pricing, terms and renewal options
- Preparing quotations and commercial proposals
- Handling objections, identifying renewal risks and finding commercially appropriate solutions
- Re-engaging previous clients and strengthening existing relationships
- Maintaining an accurate renewal pipeline and CRM records
- Achieving agreed retention, renewal and performance objectives
You'll bring:
- Excellent verbal and written communication skills
- A polished, credible and professional approach to client relationships
- Strong commercial awareness and confidence discussing pricing, contracts and value
- Excellent relationship-building, influencing and negotiation skills
- Confidence handling objections and commercially sensitive conversations
- The ability to manage multiple client relationships and renewal opportunities
- Confidence using CRM systems, with Microsoft Dynamics or similar experience advantageous
Experience within education, public sector, technology, software or another service-led organisation would be beneficial, although not essential.
If you're an experienced account manager, customer success professional, renewals specialist or commercially confident relationship builder looking for a role where you can take genuine ownership of client relationships, we'd love to hear from you. Apply today through Office Angels to find out more about this exciting opportunity in Gateshead!
Please note: An Enhanced DBS check is required for the successful candidate and will be funded by the company. Due to the high volume of applications received, we are unable to provide individual feedback to all applicants. If you require any reasonable adjustments during the recruitment process, please let us know.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Client Retention & Renewals Executive *Permanent - Gateshead employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Client Retention & Renewals Executive *Permanent - Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Retention & Renewals Executive *Permanent - Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
