At a Glance
- Tasks: Manage client relationships and oversee contract renewals with key stakeholders.
- Company: Join a successful organisation in Gateshead with a focus on client retention.
- Benefits: Competitive salary, hybrid working, generous leave, and health benefits.
- Other info: Dynamic work environment with opportunities for career development.
- Why this job: Take ownership of client relationships and make a real impact in a commercial role.
- Qualifications: Experience in account management or customer success is a plus.
The predicted salary is between 31734 - 31734 £ per year.
Office Angels are recruiting for a Client Retention & Renewals Executive to join a successful and established organisation based in Gateshead. This is a high-quality, client-facing commercial role for someone confident building relationships, managing renewals and discussing contracts, pricing and value with key stakeholders.
As a Client Retention & Renewals Executive, you'll become a key point of contact for an established portfolio of clients across the UK. You'll conduct client meetings via video and telephone, manage commercial renewal conversations and build relationships with key stakeholders. You'll understand client requirements, discuss contracts and pricing, address concerns and ensure clients continue to see value in their relationship with the business.
This is not a high-volume contact centre environment. You'll manage relationships, own renewal opportunities and represent the business directly to clients.
What You'll Get
- £31,734 basic + monthly performance-related bonus | Realistic OTE £37,734
- Monday to Friday | 8:30am to 4:30pm | No weekends
- Hybrid working after qualifying service
- Company pension
- Health Shield, including private dental and medical benefits
- Employee discounts and wellbeing platform
- Full product and systems training
- Ongoing career development
- Central Gateshead location with excellent transport links
Holiday Set Up
- Up to 37 days' annual leave including Bank Holidays
- Annual leave is to be taken during half term periods, with up to two days' annual leave permitted during each term
- During August, working hours are reduced to 9:30am to 3:00pm
- Five days' annual leave are allocated to the August wellbeing shutdown week, with additional shutdown over Christmas
A Commercial Role With Real Responsibility
You'll manage a portfolio of existing clients and renewal opportunities, taking ownership throughout the renewal journey. Clients may be responsible for significant purchasing decisions, so you'll need to be comfortable having commercial conversations around contracts, pricing, value and requirements. You'll identify potential renewal risks, explore concerns directly and represent the business with professionalism and credibility.
What You'll Be Doing
- Managing client relationships throughout the renewal lifecycle
- Conducting professional client meetings via video, telephone and email
- Building trusted relationships with key contacts and stakeholders
- Understanding client requirements, objectives and concerns
- Managing renewals through to completion
- Discussing contracts, pricing, terms and renewal options
- Preparing quotations and commercial proposals
- Handling objections and identifying potential renewal risks
- Re-engaging previous clients and strengthening existing relationships
- Maintaining an accurate renewal pipeline and CRM records
- Working with internal teams to ensure a seamless client experience
- Achieving agreed retention, renewal and performance objectives
About You
You may have experience in account management, customer success, renewals, retention, consultative sales, business development, relationship management or contract management.
You'll bring:
- Excellent verbal and written communication skills
- A polished and professional approach to client relationships
- Confidence discussing pricing, contracts and value
- Strong relationship-building, influencing and negotiation skills
- Confidence handling objections and commercially sensitive conversations
- Excellent organisation and attention to detail
- The ability to manage multiple client relationships and renewal opportunities
- Confidence using CRM systems, with Microsoft Dynamics or similar experience advantageous
- Experience within education, public sector, technology, software or another service-led organisation would also be beneficial.
If you have experience in client relationships, account management, renewals, retention, customer success or consultative sales and you're ready for a role where you can take genuine ownership of commercial relationships, we'd love to hear from you.
Please note: An Enhanced DBS check is required for the successful candidate and will be funded by the company.
Due to the high volume of applications received, we are unable to provide individual feedback to all applicants. If you require any reasonable adjustments during the recruitment process, please let us know.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Client Retention & Renewals Executive in Gateshead employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Client Retention & Renewals Executive in Gateshead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Retention & Renewals Executive in Gateshead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
