At a Glance
- Tasks: Support customers, handle sales enquiries, and provide essential admin support.
- Company: Join a growing retail business with a friendly team in Exeter.
- Benefits: Competitive salary, 20-25 days holiday, pension scheme, and private healthcare.
- Other info: Enjoy regular team events and a supportive work environment.
- Why this job: Perfect for those who love customer interaction and want to grow their career.
- Qualifications: Experience in customer service or sales support, with strong communication skills.
Exeter | Office-Based | Free Parking Available
£25,000 - £28,000 DOE
Benefits:
- 20 days holiday plus Bank Holidays, increasing to 25 days plus Bank Holidays after probation
- Company pension scheme
- Private healthcare cash plan
- Regular team events and social activities
- Supportive and welcoming working environment
- Ongoing training, development, and career progression opportunities
The Opportunity:
An established and growing business within the retail sector is looking to recruit a confident and enthusiastic Sales & Customer Service Administrator to join its friendly team in Exeter. This is a fantastic opportunity for someone who enjoys working with customers, thrives in a busy environment, and is keen to develop their career within a successful and supportive organisation.
The Role:
As a Sales & Customer Service Administrator, you will play a key role in supporting customers, handling sales enquiries, and providing essential administrative support across the business.
Key Responsibilities:
- Deliver exceptional customer service via telephone, email, and occasional face-to-face interactions.
- Manage inbound sales enquiries and identify opportunities to upsell and cross-sell products where appropriate.
- Build and maintain strong relationships with customers, suppliers, and colleagues.
- Handle customer queries and complaints professionally, ensuring a positive resolution.
- Develop strong product knowledge to provide accurate advice and support.
- Process orders, maintain records, and carry out general administrative duties.
- Contribute to a positive, collaborative, and customer-focused team culture.
About You:
The ideal candidate will have:
- Previous experience within a customer service, sales support, or administration role.
- A confident, proactive, and positive approach to work.
- Excellent verbal and written communication skills.
- Strong organisational skills and a keen eye for detail.
- The ability to remain calm and professional when dealing with challenges.
- A natural ability to build relationships and provide first-class customer service.
- A willingness to learn, develop, and take on new responsibilities.
- A team-focused attitude and a strong work ethic.
Interested?
This is an excellent opportunity to join a successful business where your contribution will be valued, your development supported, and your achievements recognised.
For further information or to apply, please contact Georgia or Georgie on (phone number removed) or email (url removed).
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Sales & Customer Service Administrator in Exeter employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Administrator in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Administrator in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
