At a Glance
- Tasks: Manage customer orders, support sales, and build strong customer relationships.
- Company: Join a growing organisation with a vibrant team culture.
- Benefits: Enjoy competitive salary, 25 days holiday, and flexible hybrid working.
- Other info: Inclusive environment with great career growth opportunities.
- Why this job: Make a real impact in customer service while developing your skills.
- Qualifications: Experience in customer service and excellent communication skills required.
Location: Esher with on-site parking
Salary: £27k to £29k plus 25 days holiday plus BH, up to 10% contributory pension scheme, EAP, critical illness cover, income protection, death in service, healthcare cash back scheme, monthly pastries, Summer & Xmas parties and regular socials.
Working Pattern: 37.5 hours per week, Monday to Friday, flexible start and finish times, hybrid option after 3-month probation (3 days in the office, 2 at home)
Start Date: ASAP!
As a Customer Service Executive, you will be responsible for managing customer orders, supporting the sales team, and acting as a key point of contact for customers throughout the order lifecycle. You'll be joining a growing and successful organisation with a strong team culture, where collaboration and customer service excellence are highly valued. This is an excellent opportunity to develop your skills and build a long-term career within a supportive commercial environment.
Key Responsibilities:
- Manage customer orders and monitor deliveries.
- Build and maintain strong customer relationships.
- Respond to customer enquiries and resolve issues.
- Support the sales team with account administration.
- Liaise with internal teams to ensure excellent service delivery.
What we're looking for:
- Previous experience in a customer service, sales support, or order processing role.
- Excellent communication and relationship-building skills.
- Strong organisational skills and attention to detail.
- Ability to manage multiple priorities in a busy environment.
- Proficiency in Microsoft Office, particularly Excel.
- Experience using SAP would be advantageous.
If you're passionate about providing exceptional customer service and are looking for your next challenge, we'd love to hear from you!
Customer Service Executive *Hybrid in Esher employer: Office Angels
Office Angels in Burgess Hill is an excellent employer, offering a supportive and dynamic work environment where teamwork and proactive communication are highly valued. Employees benefit from flexible working hours, opportunities for professional growth, and a culture that encourages collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Executive *Hybrid in Esher
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Executive *Hybrid in Esher
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
