Customer Success & Operations Specialist
Are you passionate about delivering an exceptional customer experience whilst keeping operations running smoothly behind the scenes?
Hours: 8.30am to 5pm - Monday to Friday - Hybrid (1 day from home)
Location: Large modern building with on-site parking and modern kitchen facilities
Salary: £35K- £40K
- 25 days holiday
- health insurance
- pension
- 2 annual conferences
- parking
- hybrid working
Our client, a market-leading medical business, is looking for a proactive and highly organised Customer Success & Operations Coordinator to join their small but mighty UK division in Chessington.
Main responsibilities include:
- Act as the primary point of contact for enquiries, delivering a first-class customer experience
- Manage customer orders, equipment requests, service contracts, hire agreements and repairs through SAP system and (url removed)
- Monitor open orders and maintain accurate customer, inventory and order records.
- Coordinate stock purchasing and inventory activities
- Coordinate equipment dispatch, returns and availability with the warehouse.
- Monitor equipment utilisation and support forecasting activities.
- Work alongside service engineers and collaborate with service teams
- Prepare and distribute monthly operational and performance reports.
- Maintain accurate reporting on stock levels, order status and equipment utilisation.
- Support continuous improvement initiatives and identify opportunities to enhance efficiency.
- Assist the Business Unit Manager with sales and performance reporting.
- Contribute to Standard Operating Procedures (SOPs) and Quality Management System (QMS) compliance.
What We Need:
- Previous experience within Customer Success, Customer Service, Operations, Service Coordination, Supply Chain or Sales Support.
- Experience using SAP or a similar ERP system.
- Strong Excel skills with the ability to analyse and report on data.
- Ability to manage multiple priorities in a busy environment.
- Experience using (url removed) or similar project management systems would be advantageous.
- Experience within medical, healthcare, logistics or technical product environments would be beneficial, but not essential.
Why Join?
- Join a globally recognised and innovative organisation.
- Be part of a collaborative and supportive team.
- Gain exposure to operations, commercial reporting and customer success activities.
- Play a key role in improving customer experience and business performance.
- Enjoy excellent benefits, professional development opportunities and a positive team culture.
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Customer Success & Operations Specialist *£40k *Hybrid employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
