At a Glance
- Tasks: Support customer service, administration, and finance in a dynamic team environment.
- Company: Join a friendly and supportive team at a growing business.
- Benefits: Earn £15-17 per hour with potential for permanent position and flexible work.
- Other info: Casual-smart dress code and opportunities for career growth.
- Why this job: Make a real impact while developing your skills in a varied role.
- Qualifications: Previous admin experience and strong attention to detail required.
Customer Services Executive / Admin Assistant - START ASAP
Richmond, Surrey (3 days per week in the office)
£15-17 per hour depending on experience
Temporary with strong potential to become permanent
Our client looking for a highly organised and proactive Customer Services Executive / Admin Assistant to join their close-knit team of 10. This is an excellent opportunity for someone who enjoys a varied role, combining customer service, administration and finance support within a growing business.
Working across sales, stock and operations, you'll play a key role in keeping the business running smoothly. The successful candidate will be detail-oriented, comfortable working with numbers, able to manage multiple priorities and thrive in a busy environment.
Key Responsibilities
Customer Service & Invoicing (50%)
- Maintain and update the sales orders tracker
- Match daily orders against proof of delivery documentation
- Raise customer invoices, debit notes and credit notes
- Handle customer invoice queries
- Process orders and provide cover for the Customer Services Manager when required
General Administration (30%)
- General office administration and team support
- Manage sample requests and company documentation
- Maintain internal trackers including holiday, sickness and key holder records
- Manage customer and supplier due diligence processes and annual reviews
- Update supplier packaging information and associated spreadsheets
- Ensure company insurance documentation remains current
- Support HR administration, including employee records and compliance documentation
- Maintain customer files and office records
- Manage inventories of samples, POS materials and stored items
- Provide ad hoc support to the wider team
Finance Administration (20%)
- Assist with matching payments to sales invoices
- Process and log supplier invoices for submission to external accountants
- Handle supplier and accounts payable queries
- Maintain accurate filing and financial records
About You
- Previous administration experience is essential
- Finance administration or accounts support experience would be highly beneficial
- Strong attention to detail and accuracy
- Comfortable working with numbers and financial information
- Excellent organisational and communication skills
- Ability to work independently and use initiative
- Able to work well under pressure in a fast-paced environment
- Strong Excel skills
- Experience with Sage 50 and/or Microsoft Dynamics would be advantageous
The Business
- Friendly, sociable and supportive team environment
- Casual-smart dress code
- Opportunity to join at a busy and exciting time of growth
- Genuine opportunity for the role to become permanent
If you're available immediately or on short notice and are looking for a varied position where you can make a real impact, we'd love to hear from you.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
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Customer Services Executive / Admin Assistant employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive / Admin Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive / Admin Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
