Customer Service Specialist
Temporary Ongoing Assignment with Potential to Become Permanent
Location: Office-Based (Hybrid Working Available After 3 Months)
Reporting to: Global Customer Excellence Manager
The Opportunity
We are recruiting for a Customer Service Specialist to join a busy and fast-paced customer operations team on a temporary ongoing basis, with the potential to become a permanent employee. This role sits at the heart of the business and is ideal for someone who enjoys managing customer orders, coordinating with multiple stakeholders, and delivering exceptional service throughout the order lifecycle.
Working closely with customers, sales teams, project teams, finance, and international colleagues, you will play a key role in ensuring customer orders are processed accurately and efficiently from receipt through to delivery and invoicing.
Key Responsibilities
Manage the end-to-end sales order process, including project orders, from receipt through to completion.
Process customer orders accurately and within agreed service level targets.
Liaise with Regional Sales Managers regarding order preparation, entry, amendments, and ongoing order management.
Provide customers with regular updates on order status, delivery schedules, and any related queries.
Work closely with internal technical teams and international colleagues to resolve product and order-related enquiries.
Coordinate with suppliers and vendors to ensure customer delivery expectations are achieved.
Generate and provide customer documentation including certificates, manuals, datasheets, shipping documents, and bespoke reports.
Respond to customer enquiries via telephone, email, Microsoft Teams, Zoom, and other communication channels.
Support stock take activities and assist with investigating inventory discrepancies.
Work with Finance and Commercial Operations teams to set up new customer accounts and update existing
Customer Service Specialist - Staines - Temp-Perm employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
