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- Tasks: Provide exceptional customer support via calls, emails, and social media for a beauty brand.
- Company: Join a rapidly growing hair care brand in the vibrant West End of London.
- Benefits: Enjoy a competitive salary of £35K and the chance to work in a dynamic environment.
- Why this job: Be the face of a brand, enhance customer experiences, and thrive in a fast-paced culture.
- Qualifications: Experience in customer service, preferably in beauty; familiarity with Zendesk is a plus.
- Other info: This role is temporary for 2 months, starting ASAP.
Location: West End, London
Salary: 35K
Start date: ASAP
Duration: 2 Months
Are you passionate about providing exceptional customer experiences? Do you have previous beauty customer service and Zendesk experience? Our client is a rapidly growing hair care brand based in the West End looking for a Customer Service Advisor. You will play a pivotal role in ensuring a positive experience that maintains high levels of customer satisfaction and be the face of their brand!
What You'll Do:
- Customer Support: Handle incoming calls, emails, live chats, and social media queries from customers with a cheerful and helpful attitude.
- Order Management: Process orders, returns, refunds, and exchanges in line with our company guidelines.
- Product Knowledge: Provide accurate information about our products and promotions to enhance customer experiences.
- Complaint Resolution: Efficiently resolve customer complaints to ensure timely satisfaction while maintaining our positive brand image.
- Account Setup: Create trade accounts on Shopify, assisting the trade team in setting up salon accounts.
- Record Keeping: Maintain detailed and accurate customer records using CRM software.
- Performance Targets: Work towards meeting customer service performance targets, including response times and resolution rates.
- Follow-Up: Ensure all customer issues are fully resolved by following up as needed.
- Sales Opportunities: Identify opportunities for upselling or cross-selling products and services.
- Continuous Learning: Stay updated on company policies, procedures, and industry trends to provide the best service possible.
What You'll Bring:
- Experience in customer service, preferably in the beauty industry.
- Familiarity with customer service software (e.g., Gorgias or Zendesk) is a plus.
- A hands-on, enthusiastic self-starter with a flexible attitude who thrives in a fast-paced environment.
- Excellent communication, problem-solving, and conflict-resolution skills.
- A customer-first mindset that drives you to deliver service excellence.
- Ability to multitask and meet performance targets with ease.
- Proficiency in Google Workspace and Microsoft Office.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Advisor- Beauty employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor- Beauty
✨Tip Number 1
Familiarise yourself with the beauty industry and the specific products offered by the brand. This knowledge will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any interviews.
✨Tip Number 2
Practice using customer service software like Zendesk or Gorgias if you haven't already. Being comfortable with these tools can give you a significant edge, as it shows you're ready to hit the ground running and can manage customer interactions efficiently.
✨Tip Number 3
Prepare for potential interview questions by thinking of examples from your past experiences where you've successfully resolved customer complaints or provided exceptional service. This will help you articulate your skills and experiences clearly.
✨Tip Number 4
Network with professionals in the beauty industry, either online or at local events. Building connections can provide you with insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Advisor- Beauty
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service, particularly within the beauty industry. Include specific examples of how you've handled customer queries and resolved complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and customer service. Mention your familiarity with Zendesk or similar software, and explain how your skills align with the job requirements.
Showcase Relevant Experience: In your application, emphasise any previous roles where you managed customer interactions, processed orders, or worked with CRM systems. Use metrics to demonstrate your success in meeting performance targets.
Express Enthusiasm: Convey your enthusiasm for the role and the brand in your application. Highlight your customer-first mindset and willingness to learn about new products and trends in the beauty industry.
How to prepare for a job interview at Office Angels
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share any personal experiences or knowledge you have about beauty products, as this will demonstrate your genuine interest and help you connect with the brand.
✨Familiarise Yourself with Zendesk
Since experience with customer service software like Zendesk is a plus, take some time to familiarise yourself with its features. Being able to discuss how you've used similar tools in the past can set you apart from other candidates.
✨Prepare for Common Customer Scenarios
Think of common customer service scenarios you might encounter in the beauty industry, such as handling complaints or processing returns. Prepare responses that highlight your problem-solving skills and ability to maintain a positive brand image.
✨Demonstrate Your Communication Skills
Excellent communication is key for this role. During the interview, practice clear and concise responses. You might even want to role-play a customer interaction to showcase your ability to handle queries effectively and cheerfully.
