At a Glance
- Tasks: Support customer orders from enquiry to fulfilment in a fast-paced environment.
- Company: Join a friendly and supportive team in Burgess Hill.
- Benefits: Earn £15.00 - £16.00 per hour with potential contract extension.
- Other info: Immediate start available; dynamic business with growth opportunities.
- Why this job: Build relationships, solve problems, and gain valuable experience.
- Qualifications: Experience in customer service or order processing is a plus.
The predicted salary is between 16 - 16 £ per hour.
Location: Burgess Hill | Pay: £15.00 - £16.00 per hour | Hours: Monday to Friday, 9:00am - 5:00pm (Office Based) | Contract: Temporary until January, with potential extension
Join a busy and supportive team where no two days are the same! We're looking for a highly organised and customer-focused Customer Operations Coordinator to support the smooth delivery of customer orders from enquiry through to fulfilment. This is an excellent opportunity for someone who enjoys building relationships, solving problems and coordinating multiple processes in a fast-paced environment.
What you'll be doing
- Customer Service & Account Support
- Act as the main point of contact for customer enquiries via phone and email.
- Build strong relationships with customers and provide an excellent service experience.
- Provide accurate information regarding products, availability and delivery schedules.
- Resolve customer queries and issues efficiently and professionally.
- Order Management
- Process and manage customer orders from receipt through to delivery.
- Monitor order progress and provide regular updates to customers and internal teams.
- Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
- Ensure all order information is accurately maintained within internal systems.
- Logistics & Inventory Coordination
- Monitor stock availability and support inventory management activities.
- Coordinate with warehouse and production teams to meet customer requirements.
- Assist with shipping schedules and distribution activities.
- Maintain accurate ERP and inventory records.
- Reporting & Administration
- Maintain accurate customer, order and service records.
- Produce reports relating to sales activity, stock levels and customer trends.
- Support continuous process improvements and reporting enhancements.
- Assist with general administrative duties as required.
What we're looking for
- Previous experience in a customer service, sales support, customer operations or order processing role.
- Strong organisational skills and excellent attention to detail.
- Confident communicator with the ability to build positive relationships.
- Proactive approach to problem solving.
- Comfortable managing multiple priorities in a busy environment.
- Experience using ERP, CRM or order management systems would be advantageous.
What's in it for you?
- Competitive hourly rate of £15.00 - £16.00.
- Friendly and supportive team environment.
- Immediate start available.
- Potential contract extension for the right candidate.
- Valuable experience within a growing and dynamic business.
Customer Operations Coordinator - Immediate Start employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator - Immediate Start
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Office Angels.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Office Angels. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Operations Coordinator - Immediate Start
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Office Angels.
How to prepare for a job interview at Office Angels
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Office Angels's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Office Angels offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
