At a Glance
- Tasks: Manage customer enquiries and maintain accurate records while delivering top-notch service.
- Company: Join a supportive team at a growing company in Crawley.
- Benefits: Earn £12.83 per hour, enjoy weekly pay, and 28 days paid leave.
- Other info: Opportunity for professional development and potential permanent placement.
- Why this job: Perfect for those who love helping people and thrive in a dynamic environment.
- Qualifications: Previous customer service experience and strong communication skills required.
Location: Crawley
Hours: Monday to Friday, 9:00am - 5:00pm
Full Time Onsite
Pay: £12.83 per hour
Contract: Temp to Perm
We're looking for a proactive and customer-focused Customer Support Administrator to join a busy team in Crawley. This role combines customer service, administration and case management, making it ideal for someone who enjoys speaking with people, investigating queries and ensuring customer records are kept accurate and up to date.
If you have strong communication skills, excellent attention to detail and enjoy providing a positive customer experience, we'd love to hear from you.
The Role
As a Customer Support Administrator, you'll be responsible for managing customer enquiries, gathering information and maintaining accurate records while delivering a first-class service throughout the customer journey.
Key Responsibilities
- Customer Support
- Communicate with customers and third parties via telephone, email, text and other communication channels.
- Manage outbound calls to obtain information and progress customer enquiries.
- Provide timely updates and ensure customers are informed throughout the process.
- Take ownership of customer queries and work towards successful resolutions.
- Administration & Record Management
- Maintain accurate and up-to-date customer records across internal systems.
- Record information obtained from customers and third parties with a high level of accuracy.
- Monitor outstanding actions and follow up where required.
- Ensure all documentation is completed in line with company procedures.
- Team Collaboration
- Participate in daily team meetings and contribute to a positive and supportive working environment.
- Work collaboratively with colleagues to ensure excellent customer outcomes.
- Support other areas of the business during busy periods when required.
- Continuous Improvement
- Identify opportunities to improve processes and enhance the customer experience.
- Participate in ongoing training, coaching and professional development activities.
- Share ideas and feedback that contribute to team success.
What We're Looking For
- Previous experience in a customer service, customer support or administrative role.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and organisational skills.
- Confidence using computer systems and maintaining accurate records.
- Ability to work independently and as part of a team.
- Professional and empathetic approach when handling sensitive information.
- A genuine commitment to delivering outstanding customer service.
Additional Benefits of Working Through Office Angels
- Weekly pay.
- 28 days paid annual leave (based on accrual).
- Pension scheme with employer contributions.
- Eye care vouchers and contribution towards VDU glasses where applicable.
- Dedicated consultant support throughout your assignment.
- Access to permanent opportunities and interview coaching whilst temping.
Next Steps
Ready to get started? Apply today with your up-to-date CV. Our client is looking to interview and onboard quickly.
If you experience any issues applying online, please send your CV to (url removed), quoting Customer Support Administrator in the subject line.
Customer Support Administrator - Immediate Start in Crawley employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator - Immediate Start in Crawley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator - Immediate Start in Crawley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
