At a Glance
- Tasks: Handle claims, deliver top-notch customer service, and manage workloads efficiently.
- Company: Join a vibrant team at a leading claims contact centre.
- Benefits: Enjoy hybrid working, free bus passes, health benefits, and exclusive discounts.
- Other info: Inclusive workplace with opportunities for growth and support.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills, customer service experience, and computer literacy required.
The predicted salary is between 24500 - 24500 £ per year.
- Claims Contact Centre Agent
- Working Hours: This is a full-time role (35 hours per week) with flexible shift patterns:
- Early Shift: 8am - 4pm
- Mid Shift: 10am - 6pm
- Late Shift: 12pm - 8pm
Are you a confident communicator with a passion for delivering exceptional customer service?
Our client is seeking a dedicated Claims Contact Centre Agent to join their vibrant team!
About the Role
As a Claims Contact Centre Agent, you'll be at the heart of our operations. Your primary responsibilities will include:
- Handle new claim notifications via telephone in line with company procedures and service standards.
- Deliver a consistently high level of customer service across all inbound and outbound calls.
- Assess liability and manage claims within delegated authority levels.
- Effectively prioritise and manage workload to maintain quality and productivity.
- Ensure all claims and administrative processes are completed accurately and in line with best practice.
- Identify and flag potentially fraudulent claims at the earliest opportunity.
- Escalate complex queries to management when required.
- Support with additional tasks and projects as needed.
- Maintain compliance with company policies, procedures and regulatory requirements.
What We're Looking For
- Excellent Customer Service Skills: Ability to empathise and engage with customers.
- Strong Telephone Manner: A confident and friendly phone presence.
- Literacy and Numeracy Skills: For processing claims accurately.
- Time Management & Organisation: You'll need to manage your workload efficiently.
- Good Communication Skills: Able to collate information and convey it clearly.
- Computer Literate: Comfortable using various software and systems.
What's in it for You?
- Hybrid Working: Enjoy the flexibility of working from home.
• Free Bus Pass: For you and your family upon joining!
- Annual Leave: 25 days plus bank holidays.
- Health Benefits: Basic health insurance cover after probation, with an option to upgrade.
- Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets.
- Travel Benefits: Discounted train travel for you and your family after 6 months service.
• Cycle to Work Scheme: Promote a healthy lifestyle!
- Shares Scheme & Pension: Secure your future with our generous pension plan.
- Employee Assistance Programme: Access to 24/7 mental health support.
- Discretionary annual bonus
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels.
Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
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Contact Centre Advisor employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
