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For Companies At a Glance
- Tasks: Manage customer accounts and ensure smooth financial transactions.
- Company: Join a well-established organisation based in Surrey.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Why this job: Great opportunity to develop skills in customer service and finance while making a difference.
- Qualifications: Experience in debt collection or customer service is essential; strong Microsoft Office skills required.
- Other info: Office-based role with occasional Saturday work; must be able to drive.
The predicted salary is between 24000 - 26000 £ per year.
Do you have previous experience working in debt collection? Or are you a confident Customer Service administrator looking for a new challenge? Keep reading as this could be for you!
Based outside of Woking - Must be able to drive!
£24,000 - £26,000 (based on experience)
Full-time / Office Based
Monday - Friday (9am - 5pm, including 4 Saturdays per year)
An exciting new opportunity has opened up to join a well-established organisation in Surrey! As a Collections Agent, you'll play a vital role in managing customer accounts, providing top-notch service, and ensuring smooth financial transactions.
Key Responsibilities:- Liaise with clients regarding outstanding payments, resolving queries and ensuring smooth transactions.
- Assist vendors with financial processes, ensuring accurate and timely disbursements.
- Monitor accounts, update records, and process payments efficiently through the company's system.
- Ensure compliance with company policies and financial regulations.
- Resolve outstanding issues and negotiate payment plans.
- Proven experience in debt collection or customer service.
- Strong Microsoft Office skills, especially Excel.
- Experience with Navision or similar software (Desirable).
- Exceptional attention to detail and accuracy.
- Outstanding communication skills for liaising with clients and vendors.
- The ability to prioritise tasks and manage time effectively.
If this is for you then you should apply today! If you know someone else who may be suitable, please pass on their details or ask them to apply!
Click on the apply button or call me, Annie, for more information on the role at 0208 542 668 / annie.hollidge@office-angels.com.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role, your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Collections Agent employer: Office Angels
Contact Detail:
Office Angels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with common debt collection practices and regulations. Understanding the legal framework will not only boost your confidence but also demonstrate your commitment to ethical practices during interviews.
✨Tip Number 2
Brush up on your Microsoft Excel skills, as this role requires strong proficiency in the software. Consider taking a quick online course or tutorial to enhance your abilities, which can set you apart from other candidates.
✨Tip Number 3
Prepare for potential interview questions by practising your responses to scenarios involving customer service and conflict resolution. This will help you articulate your experience effectively and show that you're ready to handle challenging situations.
✨Tip Number 4
Network with professionals in the debt collection industry. Attend local events or join online forums to connect with others who can provide insights or even refer you to opportunities, including our open positions at StudySmarter.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience in debt collection or customer service. Use specific examples to demonstrate your skills and how they relate to the role of a Collections Agent.
Showcase Your Skills: Mention your proficiency in Microsoft Office, particularly Excel, as well as any experience with software like Navision. Highlight your attention to detail and communication skills, as these are crucial for the position.
Tailor Your CV: Customise your CV to align with the job description. Use keywords from the job posting to ensure your application stands out and shows that you understand the requirements of the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are interested in the Collections Agent position. Discuss your motivation for applying and how your background makes you a suitable candidate for the role.
How to prepare for a job interview at Office Angels
✨Showcase Your Experience
Be prepared to discuss your previous experience in debt collection or customer service. Highlight specific examples where you successfully resolved issues or negotiated payment plans, as this will demonstrate your capability for the role.
✨Demonstrate Communication Skills
Since outstanding communication is key for a Collections Agent, practice articulating your thoughts clearly. You might be asked to role-play a scenario, so be ready to showcase how you would handle client interactions effectively.
✨Familiarise Yourself with Relevant Software
If you have experience with Microsoft Excel or Navision, make sure to mention it. Brush up on your skills and be ready to discuss how you've used these tools in past roles to manage accounts and process payments.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You could inquire about their approach to compliance or how they support their agents in managing challenging accounts.
