At a Glance
- Tasks: Support residents during fire safety installations and manage appointments digitally.
- Company: Established Safety & Security Systems Company with a focus on community engagement.
- Benefits: Competitive pay, flexible shifts, and a chance to make a difference.
- Other info: Enjoy a dynamic role with opportunities for personal growth and development.
- Why this job: Be the friendly face that helps residents feel safe and supported.
- Qualifications: Customer service experience and strong communication skills are essential.
Our client, a well-established Safety & Security Systems Company, is seeking Resident Liaison Officers to join their team on a temporary basis. This is a fantastic opportunity to support residents while playing a key role in an important fire safety installation programme.
The Role
- Start Date: 12th October 2026
- Pay Rate: £16.00 per hour
- Duration: Until February/March 2027
- Location: Stratford
- Working Pattern: 4 days per week
- Rotating shifts: 9:30am - 5:30pm/6:00pm 1:30pm/2:00pm - 8:00pm Every third Saturday on a rota basis
Key Responsibilities
- Visit residents to arrange access for upcoming fire alarm installations within their properties
- Support residents in completing digital forms and booking appointments via an online portal
- Create and update resident profiles using tablets and internal systems
- Accurately record resident information and appointment details
- Input all collected data into the SimPro system at the end of each shift
- Liaise with engineers by ensuring appointment information is updated and communicated correctly
- Escalate any resident concerns to the manager
- Carry out general administration duties as required
Please note: this is 'warm knocking' as all residents will have been contacted in advance and will be expecting your visit.
About You
- Previous experience in a customer-facing, resident liaison, housing, community engagement or administrative role
- Excellent communication and interpersonal skills
- Friendly, professional and approachable manner
- Strong organisational and time-management skills
- Comfortable using tablets, online booking systems and databases
- High attention to detail when recording information
- Able to work in a fast-paced environment and manage a high volume of resident visits
- Experience using SimPro would be highly advantageous
If you’re confident communicating with residents, highly organised, and enjoy being out and about rather than sitting behind a desk all day, we’d love to hear from you!
Resident Liaison Officer in City of London employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
