Customer Support Administrator
Our client, a leading international manufacturer of high-quality wireless headset communication systems, is seeking a motivated and enthusiastic Customer Support Administrator to join their dynamic team. With a strong reputation for outstanding customer service, this organisation operates in fast-paced environments such as retail, quick-service, and healthcare sectors, and is dedicated to keeping teams connected and thriving.
The Role:
As a Customer Support Administrator, you will be at the heart of the customer service operation, serving as the first point of contact for customers via phone and email. This varied, hands-on role involves managing service requests from initial queries through to resolution, while working closely with the Customer Service Manager and a small, close-knit team. Your contribution will be essential in upholding the high service standards that the organisation is known for.
Key Responsibilities:
Service Desk & Customer Support:
- Handle inbound customer queries with professionalism and a polite phone manner.
- Perform initial diagnostics and problem-solving to manage service requests efficiently.
- Coordinate warranty and repair cases, liaising with field engineers and logistics as necessary.
- Process UK system installations, allocating field engineers and scheduling site visits.
- Maintain accurate records of all cases to ensure visibility across open tickets.
Administration & Operations:
- Prepare service quotations, spare part sales quotations, and customer invoices promptly.
- Process spares orders and coordinate with internal teams for fulfilment.
- Review compliance with SLA targets and contribute to weekly service reporting.
- Support general office administration, including liaising with suppliers and contractors.
Team & Process Support:
- Collaborate with the Customer Service Manager to drive continuous improvement initiatives.
- Contribute to the development and maintenance of internal processes and documentation.
- Assist in onboarding and service setup for new customers, particularly during product launches.
About You:
The ideal candidate will possess:
- A minimum of 3 years' customer service experience in a fast-paced environment.
- A confident, outgoing demeanour with a positive attitude.
- Excellent organisational skills to manage multiple cases simultaneously.
- A proactive approach with superior attention to detail, especially in preparing quotations and invoices.
- Proficiency in Microsoft Outlook, Word, and Excel, with training provided on specific company software.
- Assertiveness when coordinating with field engineers and third-party suppliers.
Desirable traits include an interest in AI tools or process automation and experience supporting international customers.
What Our Client Offers:
- Competitive starting salary range of 30,000- 35,000, depending on experience.
- Private healthcare and pension scheme after 3 months of employment.
- Lunch provided Monday to Friday.
- A supportive and close-knit team environment at their Chelsea Harbour office.
Why Join This Exciting Organisation?
At this organisation, employees take pride in both their products and the exceptional support they provide. As the company expands its product range and market presence, there is a unique opportunity to be part of a team that values initiative and encourages growth. If you are someone who thrives in a busy, vibrant environment and is eager to contribute to a company that is genuinely going places, this role could be the perfect fit!
Type: Full-time, Permanent
Location: Chelsea, London
Office Hours: 8:30 AM - 5:30 PM Monday - Thursday, 8:30 AM - 2:00 PM Friday
We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels UK is an Equal Opportunities Employer.
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Customer Support Admin in City of London employer: Office Angels
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