At a Glance
- Tasks: Lead a dynamic team to enhance customer service and drive operational efficiency.
- Company: Join a growing business that values impact and innovation.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Great public transport links and a commitment to inclusivity.
- Why this job: Make a real difference in customer experience and team performance.
- Qualifications: Experience in service management and strong communication skills.
The predicted salary is between 38250 - 46750 £ per year.
An exciting opportunity has arisen for an experienced Customer Service Manager to join a growing business where you can truly make an impact. This is a pivotal role at the heart of the organisation, where you will take ownership of service operations, driving efficiency, improving processes, and implementing meaningful change. You will play a key part in ensuring smooth day to day delivery while continuously enhancing performance and customer experience.
What you will be doing:
- Overseeing and coordinating day to day service operations
- Managing a team of 5 customer service advisors
- Managing workloads, schedules, and performance to maximise efficiency
- Conducting reviews, and regular one to one meetings
- Providing coaching and training where needed
- Dealing with escalated requests and complaints
- Acting as a key link between teams to ensure seamless communication
- Identifying areas for improvement and implementing positive change
About you:
- Previous experience in a Service Manager, Operations, or Planning role
- A confident decision maker who thrives in a fast paced environment
- Proven ability to implement change and improve processes
- Highly organised, resilient, and solutions focused
- Strong communication skills with a customer first approach
Please Note: No on-site parking, but excellent public transport links nearby.
Service Desk Manager in Chelmsford employer: Office Angels
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