At a Glance
- Tasks: Support customer orders from enquiry to fulfilment in a dynamic team.
- Company: Join a friendly and supportive team at Office Angels.
- Benefits: Earn £15.00 - £16.00 per hour with potential contract extension.
- Other info: Immediate start available with valuable experience in a growing business.
- Why this job: Build relationships and solve problems in a fast-paced environment.
- Qualifications: Experience in customer service and strong organisational skills required.
Location: Burgess Hill
Pay: £15.00 - £16.00 per hour
Hours: Monday to Friday, 9:00am - 5:00pm (Office Based)
Contract: Temporary until January, with potential extension
Join a busy and supportive team where no two days are the same! We're looking for a highly organised and customer-focused Customer Operations Coordinator to support the smooth delivery of customer orders from enquiry through to fulfilment. This is an excellent opportunity for someone who enjoys building relationships, solving problems and coordinating multiple processes in a fast-paced environment.
What you'll be doing
- Customer Service & Account Support
- Act as the main point of contact for customer enquiries via phone and email.
- Build strong relationships with customers and provide an excellent service experience.
- Provide accurate information regarding products, availability and delivery schedules.
- Resolve customer queries and issues efficiently and professionally.
- Order Management
- Process and manage customer orders from receipt through to delivery.
- Monitor order progress and provide regular updates to customers and internal teams.
- Liaise with production, purchasing and planning teams to ensure orders are delivered on time.
- Ensure all order information is accurately maintained within internal systems.
- Logistics & Inventory Coordination
- Monitor stock availability and support inventory management activities.
- Coordinate with warehouse and production teams to meet customer requirements.
- Assist with shipping schedules and distribution activities.
- Maintain accurate ERP and inventory records.
- Reporting & Administration
- Maintain accurate customer, order and service records.
- Produce reports relating to sales activity, stock levels and customer trends.
- Support continuous process improvements and reporting enhancements.
- Assist with general administrative duties as required.
What we're looking for
- Previous experience in a customer service, sales support, customer operations or order processing role.
- Strong organisational skills and excellent attention to detail.
- Confident communicator with the ability to build positive relationships.
- Proactive approach to problem solving.
- Comfortable managing multiple priorities in a busy environment.
- Experience using ERP, CRM or order management systems would be advantageous.
What's in it for you?
- Competitive hourly rate of £15.00 - £16.00.
- Friendly and supportive team environment.
- Immediate start available.
- Potential contract extension for the right candidate.
- Valuable experience within a growing and dynamic business.
Next Steps
Apply today with your up-to-date CV. Suitable applicants will be contacted to discuss the opportunity further. If you experience any issues applying, please send your CV along with the name of the role you are applying for. Due to the volume of applications received, if you have not been contacted within 5 working days, unfortunately your application has been unsuccessful on this occasion.
Customer Operations Coordinator - Immediate Start in Burgess Hill employer: Office Angels
As a School Receptionist in Stevenage, you will be part of a vibrant educational community that prioritises a positive learning environment for students. Our commitment to employee growth is reflected in our supportive work culture, where your contributions are valued and recognised, and opportunities for professional development are readily available. Join us to make a meaningful impact while enjoying a competitive hourly rate and a fulfilling role within a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coordinator - Immediate Start in Burgess Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Coordinator - Immediate Start in Burgess Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels!
How to prepare for a job interview at Office Angels
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
