At a Glance
- Tasks: Process customer orders and provide exceptional support in a fast-paced environment.
- Company: Join a leading organisation with a friendly and supportive team culture.
- Benefits: Enjoy 25 days holiday, on-site parking, and a vibrant work atmosphere.
- Other info: Be part of an inclusive team that values diversity and personal growth.
- Why this job: Make a real impact on customer satisfaction and operational efficiency.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 24750 - 30250 £ per year.
Location: Braintree
Salary: £25,000 - £30,000
Benefits: 25 days holiday + bank holidays, parking on site, friendly, supportive team.
Our client, a leading organisation in their industry, is seeking a dynamic and detail-oriented Order Processing Administrator to join their well-established and friendly team. This role is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Key Responsibilities:
- Accurately and efficiently process customer orders, ensuring all information is entered correctly and completed within agreed timescales.
- Prepare and issue quotations, sales orders, and supporting documentation to facilitate smooth transactions.
- Manage incoming telephone calls, professionally handling customer enquiries and directing calls to appropriate team members when needed.
- Respond promptly and professionally to customer emails, maintaining the highest standards of customer service.
- Provide administrative support to both the Sales team ensuring daily operations run seamlessly.
- Maintain accurate customer records, databases, and filing systems in line with company procedures.
- Liaise with suppliers and customers regarding orders, delivery schedules, stock availability, and any associated queries.
- Assist with scheduling appointments, preparing documentation, and coordinating general office administration activities.
- Contribute to maintaining a professional, organised, and welcoming office environment for colleagues, customers, and visitors.
Skills and Attributes:
- Excellent communication skills, both written and verbal, with a customer-focused approach.
- Strong organisational skills with a keen eye for detail and a high level of accuracy.
- Ability to prioritise workload and manage multiple tasks effectively in a busy environment.
- Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
- A positive, proactive attitude with a willingness to support colleagues and contribute to team success.
- Ability to work independently as well as collaboratively within a team.
This role offers the opportunity to be part of a supportive and energetic team that values excellence and professionalism. The successful candidate will have a direct impact on ensuring customer satisfaction and operational efficiency within the organisation.
Order Processing Administrator in Braintree employer: Office Angels
Office Angels in Burgess Hill is an excellent employer, offering a supportive and dynamic work environment where teamwork and proactive communication are highly valued. Employees benefit from flexible working hours, opportunities for professional growth, and a culture that encourages collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment.
