Account Manager *Permanent - Gateshead

Account Manager -Gateshead 🚀 Join a thriving, forward-thinking company with a second-to-none culture! Are you an experienced Account Manager looking for a stable and rewarding opportunity? Our client, a well-established and growing business in Gateshead, is expanding their team and seeking a dynamic and proactive professional to join them on a permanent basis. At the heart of this company is its people-first culture, valuing collaboration, integrity, and professional growth. OA has proudly partnered with this client for many years, building a longstanding and trusted relationship while supporting their continued success and business growth. This is a company that truly invests in its employees, offering industry-leading training, development, and internal progression opportunities. Why join our client? Salary: £24,000 – £27,000, depending on experince Quarterly bonus scheme based on company performance. 36-hour workweek with flexible start and finish times: Monday to Thursday (8:20 AM – 4:30 PM) and Friday (8:20 AM – 1:30 PM) – an early finish on Fridays! Hybrid working – once fully trained, you'll have the option to work from home every Friday. Structured training and development with strong career progression opportunities. A well-established, structured, and secure company with low staff turnover. Based in Gateshead, with free on-site parking and excellent transport links. Comprehensive benefits including 25 days holiday plus bank holidays (with additional leave for length of service), profit-share bonus, enhanced pension scheme, life assurance, enhanced parental leave, employee assistance programme (24/7 helpline), discount app and tickets to local attractions, cycle-to-work scheme, and more.Your role as an account manager This role is ideal for someone who thrives in a people-focused, fast-paced environment and enjoys building strong, long-term relationships. The business development team (who you will work closely with) focuses on bringing in new business, and your role will be to nurture and manage those clients afterward – handling their day-to-day accounts, checking in with customers, and ensuring they receive excellent service. Responsibilities Managing customer enquiries through to quotation, ensuring efficient follow-up. Building and maintaining strong relationships with key accounts. Handling all communications promptly and professionally. Identifying and qualifying areas for growth within accounts. Supporting regional marketing initiatives. Managing the centralised inbox to ensure quick response times. Providing outstanding customer service via phone and email. Escalating technical support enquiries via CRM systems. Overseeing after-sales servicing and repairs. Preparing monthly reports. Monitoring pricing and discount strategies to align with business goals. General administration duties.What we're looking for Experience in account management, customer service, sales administration, or sales order processing. Proactive and results-driven with a self-starter mindset. Excellent communication skills, both over the phone and via email. Strong problem-solving skills with a customer-focused approach. Good IT proficiency – experience with Office 365 and CRM systems is a plus. A team player who thrives in a collaborative environment. A positive, can-do attitude and a willingness to take on new challenges.Ready to take the next step? If you're passionate about account management and want to be part of a growing, supportive team, apply today! 📩 Don't miss out on this exciting opportunity-apply now! 🚀 Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website