At a Glance
- Tasks: Support customers, manage enquiries, and assist with general administration in a friendly office.
- Company: Growing business with a fantastic team culture and supportive environment.
- Benefits: 25 days holiday, pension scheme, free parking, and full training provided.
- Other info: Monday to Friday hours with no weekend work in an inclusive workplace.
- Why this job: Perfect first office role to kickstart your career in customer service and administration.
- Qualifications: Positive attitude, eagerness to learn, and experience in retail or hospitality preferred.
The predicted salary is between 24750 - 30250 £ per year.
Looking for your first office-based role? Whether you're a college leaver, currently working in retail or hospitality, or simply looking to start your career in an office environment, this could be the perfect opportunity for you. We're not looking for lots of experience. We're looking for the right attitude. If you're a positive, friendly person who enjoys helping others, loves speaking with customers and wants to learn, we'd love to hear from you!
Location: Yeovil, Somerset
Hours: Monday - Friday, 9am - 5pm
Salary: To be discussed at application stage
Benefits:
- 25 days holiday plus Bank Holidays
- 5% Contributory Pension
- Free on-site parking
- Full training provided
We're recruiting for a growing business with a fantastic team culture and a supportive environment where you'll be given all the training you need to succeed. This is an excellent opportunity for someone looking to gain office experience and build a long-term career within customer service and administration.
You'll learn how to support customers, manage enquiries, keep information organised and become a valued member of a friendly office team.
What you'll be doing:
- Speaking with customers by phone and email
- Responding to enquiries and providing excellent customer service
- Updating records and processing information accurately
- Supporting the team with general administration
- Learning company systems and processes
- Building positive relationships with customers and colleagues
- Helping to ensure everything runs smoothly day-to-day
We'd love to hear from you if:
- You're a natural people person who enjoys talking to others
- You have a positive, can-do attitude
- You're keen to learn and develop new skills
- You take pride in doing a good job
- You're organised and reliable
- You enjoy working as part of a team
- You have experience in retail, hospitality, customer service, or you're a college leaver looking for your first career opportunity
Why apply?
- Perfect first office-based role
- Full training provided from day one
- No weekend working
- Monday to Friday, 9am - 5pm hours
- Friendly and supportive team environment
- Excellent opportunity to move away from retail or hospitality
This role is all about attitude, personality and enthusiasm. If you're someone who enjoys helping people, can build rapport easily and wants the chance to start or develop a career in an office environment, we'd love to hear from you.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels UK is an Equal Opportunities Employer.
Trainee Customer Service Administrator in Yeovil employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Customer Service Administrator in Yeovil
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like Office Angels Limited.
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at Office Angels Limited.
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like Office Angels Limited that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to Office Angels Limited, make sure they see your passion for helping others!
We think you need these skills to ace Trainee Customer Service Administrator in Yeovil
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at Office Angels Limited, make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at Office Angels Limited. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at Office Angels Limited.
How to prepare for a job interview at Office Angels Limited
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show Office Angels Limited that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at Office Angels Limited and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
