At a Glance
- Tasks: Coordinate service activities and manage customer enquiries in a dynamic environment.
- Company: Join a supportive team focused on customer service and administration.
- Benefits: Enjoy 22 days holiday, team events, employee discounts, and more!
- Other info: Great career progression opportunities in a vibrant workplace.
- Why this job: Be at the heart of customer service and make a real impact every day.
- Qualifications: Experience in customer service or administration, ideally in a technical field.
The predicted salary is between 40500 - 49500 £ per year.
Do you thrive in a busy, customer-focused environment where no two days are the same? Join a supportive team where you'll be at the heart of customer service and administration, coordinating service activities, managing enquiries, and ensuring everything runs smoothly behind the scenes.
About the Role
- Provide a service-led approach to customers, dealing with queries and being a first point of contact.
- Build and maintain strong relationships with customers, delivering a high level of aftersales support and customer service.
- Monitor equipment performance using telematics and fleet management systems to identify service requirements and sales opportunities.
- Develop and promote service, maintenance, repair, and parts solutions to maximise equipment uptime and customer satisfaction.
- Coordinate and support customer-focused promotions and service packages to drive engagement and business growth.
- Collaborate with service, parts, and management teams to deliver tailored aftersales solutions and improve operational efficiency.
- Manage customer enquiries and provide proactive support to ensure ongoing customer retention and satisfaction.
What We're Looking For
- Previous experience in an aftersales, service support, customer service, or administrative role, ideally within agriculture, machinery, engineering, automotive, or a similar technical environment.
- Good understanding of service, maintenance, parts, and equipment support processes.
- Confident using CRM systems, Microsoft Office applications, and business software to manage customer and operational information.
- Strong organisational skills with the ability to manage multiple tasks, prioritise workloads, and maintain accurate records.
- Excellent communication and relationship-building skills, with a customer-focused approach and the ability to work effectively with both customers and internal teams.
Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Service Admin - £28-£35K + Exciting Progression Opportunities in Winchester employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Service Admin - £28-£35K + Exciting Progression Opportunities in Winchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Admin - £28-£35K + Exciting Progression Opportunities in Winchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Limited:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Limited!
How to prepare for a job interview at Office Angels Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
