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- Tasks: Provide top-notch customer service via phone and email, resolving queries efficiently.
- Company: Join Office Angels, a supportive agency dedicated to your career growth and well-being.
- Benefits: Enjoy hybrid working, weekly pay, 28 days annual leave, and exclusive discounts.
- Why this job: Perfect for those seeking flexibility while gaining valuable experience in customer service.
- Qualifications: Must be proficient in MS Office with excellent communication skills and a customer-oriented attitude.
- Other info: This temporary role offers potential for extension and insight into various industries.
Office Angels Stirling have an exciting opportunity for an experienced Customer Service Administrator to join our client based in Falkirk. This is a temporary role, initially for a period of 3 months but has the potential to be extended. The hours of work are: Monday to Thursday - 8.45-5.30 & Friday - 8.45-3.00 Hybrid working - 3 days in the office and 2 days working from home.
The ideal candidate will have previous experience within a reactive role and will be confident handling incoming queries and working to strict deadlines.
What you'll do:
- Provide outstanding customer service to customers by telephone and email
- Be the first point of contact for escalations and be able to take reasonable steps to resolve the issue within agreed timescales and in a professional manner
- Liaise with contractors and suppliers regarding works and ensure customers are kept up to date
- Collating customer information and preparing reports
- Administration duties to support the customer care team
- Liaise with various departments to ensure customer queries are dealt with in a timely manner
- Sourcing specialist contractors as required
What you'll need:
- Proficient in MS Office
- Customer oriented attitude
- Excellent customer service skills
- Good written and verbal communication skills
- Self-motivated & able to work on own initiative
This role will suit candidates who are available immediately and who are keen to deliver the highest levels of customer service.
If you are interested in this role please apply today or if you would like to have a confidential chat please call our office: 01786 849029.
Working as a temp is an ideal way of exploring different job roles and industries. It also gives you control of your own work/life balance.
Here are just some of the benefits you can expect when you become part of the Office Angels team:
- Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after
- Access to discount vouchers with many high street brands
- Eye care vouchers and money towards glasses should you require them for VDU purposes
- We can search for permanent work whilst you're in assignments and offer expert interview support and advice
- Weekly pay
- Pension scheme option (with employer contributions)
- 28 days paid annual leave (Based on a weekly accrual)
- Statutory Sick Pay in the unfortunate event you find yourself under the weather
- Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues
- Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Temporary Customer Service Administrator employer: Office Angels Limited
Contact Detail:
Office Angels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its customer service ethos. Understanding their values and how they approach customer interactions will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you've successfully handled customer queries or resolved issues. This will demonstrate your capability in a reactive role and show that you can work under pressure.
✨Tip Number 3
Brush up on your MS Office skills, particularly Excel and Word, as these are essential for the administrative duties mentioned in the job description. Being able to showcase your proficiency can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your approach to teamwork and communication, especially in a hybrid working environment. Highlighting your ability to collaborate effectively with both in-office and remote colleagues will be crucial.
We think you need these skills to ace Temporary Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service roles. Emphasise your ability to handle queries and work under pressure, as these are key aspects of the job.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-oriented attitude and excellent communication skills. Mention specific examples of how you've provided outstanding service in previous roles.
Highlight Technical Skills: Since proficiency in MS Office is required, ensure you mention your experience with these tools. If you have any certifications or training related to customer service software, include those as well.
Show Enthusiasm for the Role: In your application, express your eagerness to join the team and contribute to delivering high levels of customer service. Mention your availability to start immediately, as this is a plus for the employer.
How to prepare for a job interview at Office Angels Limited
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled difficult situations or resolved customer queries effectively.
✨Demonstrate Proficiency in MS Office
Since the role requires proficiency in MS Office, be ready to talk about your experience with these tools. You might even want to mention any specific tasks you've completed using them, such as creating reports or managing data.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. This could include dealing with escalated issues or managing tight deadlines. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the role and helps you understand the company culture better. You might ask about the team you'll be working with or how success is measured in this position.
