Temporary Customer Communications Manager
Location: Rickmansworth
Pay Rate: £26.00 - £27.47 per hour, depending on experience
Hours: Monday - Friday, 9:00am - 5:00pm
Contract: Ongoing Temporary Assignment
Office-based in Rickmansworth during the initial training period (5 days per week), moving to a hybrid working pattern of 2 days in the office and 3 days working from home thereafter.
The Role
We are currently recruiting for an experienced Customer Communications Manager to join a leading organisation on an ongoing temporary basis.
This role will be responsible for planning, developing and delivering customer communications across the full customer lifecycle, including onboarding, engagement, retention, loyalty, renewal and win-back campaigns. Working closely with a range of internal stakeholders, you will ensure communications are engaging, compliant and aligned with business objectives.
A key focus of this role is the effective use of Salesforce Marketing Cloud, therefore candidates must have previous hands-on experience building and delivering campaigns within the platform.
Key Responsibilities
- Own and manage the customer communications and campaign plan.
- Develop and deliver customer communication campaigns across the customer lifecycle.
- Create clear, engaging customer communications from complex business and regulatory information.
- Lead campaigns from initial briefing through to delivery, reporting and evaluation.
- Use customer insight, behavioural data and campaign performance data to optimise communications.
- Work closely with Marketing, Customer Experience, Operations, Compliance, Digital, Data and Technology teams.
- Ensure communications meet brand, regulatory and data protection requirements.
- Drive continuous improvement through campaign testing, automation and optimisation.
- Manage campaign governance, documentation and reporting.
- Support the ongoing development and enhancement of Salesforce Marketing Cloud capabilities.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on your website
Temporary Customer Communications Manager in Rickmansworth employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
