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- Tasks: Join our Front of House team, delivering exceptional support and managing customer relationships.
- Company: Office Angels is a dynamic employment agency dedicated to creating inclusive workplaces.
- Benefits: Enjoy 25 days holiday, paid overtime, pension scheme, and life assurance cover.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact in the community.
- Qualifications: Customer service experience, strong communication skills, and a professional demeanour are essential.
- Other info: This is a full-time, permanent role based in Edinburgh with occasional Saturday shifts.
Location: Edinburgh (just short of the city centre)
Remuneration: £12.21 per hour
Hours: 8am to 5pm or 9am to 6pm (you will be required to work one in three Saturdays - hours will be given back in lieu the following week)
Contract details: Permanent, full time in the office
Our client is looking for an enthusiastic, self-motivated person to join their Front of House team. This is an exciting, fast-paced position working as part of a small team and undertaking an extremely varied workload.
Responsibilities:
- Deliver front of house support to residents and visitors, creating a welcoming environment where individuals feel comfortable raising concerns about their accommodation or wellbeing.
- Accurately update and manage the company's internal booking and customer relationship management systems.
- The role includes a sales element - encouraging re-lets, conducting show flat tours and supporting the lettings process.
- Assist with property tours to support maximum occupancy.
- Ensure the building is operated and maintained in line with company policies and procedures to provide a high-quality service.
- Respond promptly and effectively to enquiries and complaints, taking appropriate action in accordance with company procedures.
- Gather and act on feedback to continuously improve services.
- Organise and deliver monthly events and assist with the coordination of open days.
- Maintain review scores across all platforms at or above 4 stars.
- Comply with all Health and Safety regulations.
- Manage incoming mail and deliveries, ensuring efficient and accurate distribution.
What You'll Need:
- Proven experience in a customer service role with excellent verbal and written communication skills.
- Administrative and organisational experience.
- Customer service or sales experience - ideally in property, hospitality, or retail.
- Quick-thinking and able to respond effectively and efficiently.
- Confident, courteous, and professional demeanour.
Benefits & Perks:
- 25 days holiday, plus bank holidays.
- Paid overtime.
- Pension scheme.
- Life Assurance cover.
- Employee Assistance Scheme.
To apply, please send your CV and cover letter to edinburgh@office-angels.com. Due to the volume of applications, only shortlisted candidates will be contacted. We look forward to reviewing your application.
Office & Client Services Associate employer: Office Angels Limited
Contact Detail:
Office Angels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office & Client Services Associate
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what they stand for will help you align your responses during any interviews, showing that you're not just a good fit for the role but also for the company culture.
✨Tip Number 2
Prepare to discuss your customer service experience in detail. Think of specific examples where you've successfully handled complaints or improved customer satisfaction, as this role heavily relies on those skills.
✨Tip Number 3
Practice your communication skills. Since the role requires excellent verbal and written communication, consider doing mock interviews or role-playing scenarios to enhance your confidence and clarity.
✨Tip Number 4
Show your enthusiasm for the role by preparing questions about the team dynamics and the types of events you might be organising. This demonstrates your proactive attitude and genuine interest in contributing to the team.
We think you need these skills to ace Office & Client Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, and any sales roles you've held. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that showcase your ability to create a welcoming environment and handle customer inquiries effectively.
Showcase Your Communication Skills: Since excellent verbal and written communication skills are essential for this role, ensure your application is free of errors and clearly conveys your message. Consider including examples of how you've successfully communicated with clients or resolved issues.
Highlight Your Organisational Abilities: Demonstrate your administrative and organisational skills by providing examples of how you've managed tasks or projects in previous roles. This could include managing schedules, coordinating events, or maintaining records.
How to prepare for a job interview at Office Angels Limited
✨Show Your Enthusiasm
This role requires a self-motivated and enthusiastic individual. Make sure to express your excitement about the position and the company during the interview. Share specific reasons why you want to work in this fast-paced environment.
✨Demonstrate Customer Service Skills
Since the job involves delivering front of house support, be prepared to discuss your previous customer service experiences. Use examples that highlight your ability to handle enquiries and complaints effectively, showcasing your communication skills.
✨Highlight Organisational Abilities
The role includes managing bookings and coordinating events. Be ready to talk about your organisational skills and any relevant experience you have in administrative tasks. Mention how you prioritise tasks and manage your time efficiently.
✨Prepare for Sales Elements
As there is a sales aspect to the role, think about your experience in encouraging re-lets or conducting tours. Prepare to discuss how you can contribute to maximising occupancy and supporting the lettings process with confidence.
