Business Support Coordinator - Hounslow in London

Location: Hounslow, West London

Salary: £15.00 per hour

Contract: Temporary to Permanent

Start Date: Immediate

Working Pattern: Full-time, Office Based (1 day per week from home available following successful completion of probation)

We are looking for a highly organised and proactive Business Support Coordinator to join a busy and friendly operational team based in Hounslow. This is an excellent opportunity for someone who enjoys being at the heart of a business, keeping operations running smoothly and building strong working relationships across multiple teams. The role combines administration, coordination, customer service and reporting responsibilities, making it ideal for someone who thrives in a fast-paced environment and takes pride in delivering high-quality support.

You will act as a key point of contact for internal teams, contractors and customers, ensuring information is accurately maintained, enquiries are handled professionally and administrative processes are completed efficiently. We're particularly interested in candidates who are looking for a long-term opportunity where they can invest in the business, become a valued member of the team and grow their career over time.

Key Responsibilities

• Provide comprehensive administrative support to the operational team.
• Coordinate workloads, schedules, meetings and activities across multiple departments.
• Monitor and track actions to ensure deadlines are met.
• Liaise regularly with managers, operational teams and external contractors.
• Maintain and update business records, documentation and databases.
• Support the team with reporting, planning and day-to-day coordination activities.

Customer Service & Complaints Handling

• Manage customer enquiries via telephone and email.
• Investigate complaints and service-related issues, ensuring they are resolved effectively.
• Liaise with internal departments to gather information and updates.
• Draft professional customer correspondence and complaint responses.

Data Management & Reporting

• Maintain accurate records across multiple systems.
• Process, validate and update information in databases and spreadsheets.
• Produce regular reports and summaries for management.
• Use Microsoft Excel to maintain records and produce reports.

Communication & Stakeholder Support

• Build positive working relationships with colleagues, contractors and customers.
• Communicate confidently with individuals at all levels of the organisation.

Skills & Experience

• Previous experience in a Business Support Administrator, Team Administrator, Service Coordinator, Operations Administrator, Customer Service Coordinator, Office Coordinator or similar position.
• Confidence using Microsoft Office, including Excel.
• Ability to prioritise a busy workload and work to deadlines.

Desirable

• Experience working within highways, housing, engineering, maintenance, utilities, construction, facilities management or local authority environments.
• Experience producing reports and analysing data.
• Experience working within service-led or operational teams.
• Knowledge of contractor management or scheduling systems.

About You

• Enjoys coordinating activity and keeping things organised.
• Takes ownership of their work and follows tasks through to completion.
• Builds strong relationships and works collaboratively with others.
• Has a customer-focused mindset and enjoys helping people.
• Is reliable, adaptable and committed to delivering a high standard of work.
• Wants to become a long-term member of a supportive team.
• Brings energy, enthusiasm and a positive approach to the workplace.

Why Apply?

• Immediate start available.
• Temp-to-perm opportunity with long-term career prospects.
• Opportunity to join a well-established and growing organisation.
• Supportive team environment with full training provided.
• Hybrid working available after probation.
• A varied role where no two days are the same.