At a Glance
- Tasks: Engage customers, assist with onboarding, and ensure satisfaction through follow-ups.
- Company: Dynamic retail appliance company in Salford with a focus on customer success.
- Benefits: Competitive pay, onsite parking, and potential for permanent position.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real difference by helping customers navigate their rewards and installations.
- Qualifications: Strong communication skills and problem-solving mindset required.
The predicted salary is between 13.33 - 13.33 £ per hour.
- OUTBOUND CUSTOMER SUCCESS ADVISOR
- Salford M50- Parking onsite
- Monday- Friday (Fulltime in the office)
- 9am-5pm
- ASAP - Ongoing (Possibility to be extended or taken on permanently for the right person)
Are you ready to make a difference in the retail appliance industry?
Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford!
If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you!
What You'll Do
- Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity.
- Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.
- Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.
- Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.
- Quote Progression: Contact customers who have requested quotes but haven't provided necessary information to move forward.
- Follow-Up: Reconnect with customers who haven't responded to previous requests for additional information.
- Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.
- Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.
- Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.
- Brand Representation: Always represent the company professionally, reflecting brand values and building customer trust.
What We're Looking For
- Rapport Builder: An ability to connect quickly with customers and maintain a friendly telephone manner.
- Problem Solver: A keen mindset for identifying key issues and offering effective resolutions.
- Efficient Worker: An organised and conscientious approach to managing multiple call types throughout your day.
- Tech-Savvy: Basic IT literacy to effectively utilise CRM systems and tools.
Performance Measures
- The number of successfully completed calls leading to customer onboarding.
- The number of quotes progressed to booked and paid.
- Call volume and quality against set targets.
- The number of 4- and 5-star customer reviews generated as a result of your outbound efforts.
- #J-18808-Ljbffr
Temporary Outbound Customer Advisor - Warm Enquiries in Lancaster employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Temporary Outbound Customer Advisor - Warm Enquiries in Lancaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Temporary Outbound Customer Advisor - Warm Enquiries in Lancaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Limited:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Limited!
How to prepare for a job interview at Office Angels Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
