Temporary Complaints Assistant Wanted!
Location: Hemel Hempstead
Contract Type: Temporary (4-6 weeks)
Start Date: ASAP
Hourly Rate: £14.84 per hour
Hours: Monday to Friday, 9:00am-5:00pm (1-hour lunch)
Office-Based: 5 days per week
We are seeking a Temporary Complaints Assistant to support a busy Complaints & Resolutions team. This is an excellent opportunity for an organised and customer-focused individual with strong administrative skills.
Key Responsibilities:
- Taking calls from customers and providing written acknowledgements of complaints.
- Coordinating and maintaining the complaints log and providing general administrative support.
- Inputting data and maintaining accurate complaints and compliments records.
- Monitoring and chasing progress on actions arising from complaint investigations.
- Assisting with the collation of responses to Subject Access Requests.
- Supporting the Complaints & Resolution Manager and wider team with day-to-day administration.
Ideal Candidate Profile:
- Previous administration and customer service experience.
- Strong communication skills, both written and verbal.
- Excellent attention to detail and organisational skills.
- Comfortable handling sensitive information professionally and confidentially.
- Confident using Microsoft Office and maintaining accurate records.
- Able to prioritise workloads and work effectively in a busy office environment.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
Office Angels is an employment agency and business.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Temporary Complaints Assistant in Hemel Hempstead employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
