At a Glance
- Tasks: Make calls to businesses, gather info, and help keep records accurate.
- Company: Join a friendly team at Office Angels, an equal-opportunities employer.
- Benefits: Full training, supportive environment, and flexible hours.
- Other info: Great opportunity for career growth in a dynamic workplace.
- Why this job: Perfect for those who love talking to people and have an eye for detail.
- Qualifications: Confident phone skills, attention to detail, and ability to follow scripts.
The predicted salary is between 11.7 - 14.3 £ per hour.
Location: Office Based
Hours: Monday to Friday 9am - 3pm
Duration: 2 Weeks
Are you confident on the phone, naturally curious, and detail-oriented? We're looking for enthusiastic individuals to join our team as Telephone Researchers / Mystery Shoppers. In this role, you'll make outbound calls to businesses using pre-prepared scripts and scenarios to gather accurate information about services, customer experiences, and pricing. Your findings will help ensure our records remain up to date and accurate.
Key Responsibilities
- Conduct mystery shopper calls using provided scripts and guidelines
- Obtain service and pricing information from businesses
- Accurately record information gathered during calls
- Update existing records and databases
- Identify and report any discrepancies between current records and information provided
- Maintain professionalism and confidentiality at all times
What We're Looking For
- Confident and professional telephone manner
- Excellent communication and listening skills
- Strong attention to detail
- Good data entry and record-keeping abilities
- Ability to follow instructions and scripts accurately
- Reliable, organised, and self-motivated approach to work
Why Apply?
- Full training and support provided
- Friendly and supportive team environment
- Ideal for candidates with customer service, administration, call centre, research, or data entry experience
If you enjoy speaking with people, have a keen eye for detail, and take pride in producing accurate work, we'd love to hear from you.
Telephone Researcher in Eastbourne employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Researcher in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Researcher in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Limited:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Limited!
How to prepare for a job interview at Office Angels Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
