Customer Success & Operations Specialist
Are you passionate about delivering an exceptional customer experience whilst keeping operations running smoothly behind the scenes?
Hours: 8.30am to 5pm - Monday to Friday - Hybrid (1 day from home)
Location: Large modern building with on-site parking and modern kitchen facilities
Salary: £35K- £40K
- 25 days holiday
- health insurance
- pension
- 2 annual conferences
- parking
- hybrid working
Our client, a market-leading medical business, is looking for a proactive and highly organised Customer Success & Operations Coordinator to join their small but mighty UK division in Chessington.
Main responsibilities include:
- Act as the primary point of contact for enquiries, delivering a first-class customer experience
- Manage customer orders, equipment requests, service contracts, hire agreements and repairs through SAP system and (url removed)
- Monitor open orders and maintain accurate customer, inventory and order records.
- Coordinate stock purchasing and inventory activities
- Coordinate equipment dispatch, returns and availability with the warehouse.
- Monitor equipment utilisation and support forecasting activities.
- Work alongside service engineers and collaborate with service teams
- Prepare and distribute monthly operational and performance reports.
- Maintain accurate reporting on stock levels, order status and equipment utilisation.
- Support continuous improvement initiatives and identify opportunities to enhance efficiency.
- Assist the Business Unit Manager with sales and performance reporting.
- Contribute to Standard Operating Procedures (SOPs) and Quality Management System (QMS) compliance.
What We Need:
- Previous experience within Customer Success, Customer Service, Operations, Service Coordination, Supply Chain or Sales Support.
- Experience using SAP or a similar ERP system.
- Strong Excel skills with the ability to analyse and report on data.
- Ability to manage multiple priorities in a busy environment.
- Experience using (url removed) or similar project management systems would be advantageous.
- Experience within medical, healthcare, logistics or technical product environments would be beneficial, but not essential.
Why Join?
- Join a globally recognised and innovative organisation.
- Be part of a collaborative and supportive team.
- Gain exposure to operations, commercial reporting and customer success activities.
- Play a key role in improving customer experience and business performance.
- Enjoy excellent benefits, professional development opportunities and a positive team culture.
Customer Success & Operations Specialist *£40k *Hybrid employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
