Customer Service Administrator
Location: Office-Based (Hybrid after 3 months)
Contract: 12-Month Contract
Reporting to: Global Customer Excellence Manager
The Opportunity
Our client is looking for a Customer Service Administrator to join their busy customer operations team on a long-term 12-month contract.
This is an excellent opportunity for someone with around 1 year's administration or customer service experience, although graduates looking to start their career will also be considered.
Key Responsibilities
- Process and manage customer orders from receipt through to delivery.
- Respond to customer enquiries via email and phone.
- Provide updates on order status and delivery schedules.
- Maintain customer records and documentation.
- Monitor shared inboxes and customer portals.
- Liaise with internal teams including Sales, Finance, and Operations.
- Support general administration and customer service activities.
About You
- Previous administration, customer service, sales support, or office experience (around 1 year ideal).
- Graduates looking for their first office-based role will also be considered.
- Strong communication and organisational skills.
- Good attention to detail and accuracy.
- Confident using Microsoft Office, including Outlook and Excel.
- Able to manage multiple priorities in a fast-paced environment.
- Positive, professional, and customer-focused approach.
What's on Offer
- Long-term 12-month contract.
- Full-time Monday to Friday position.
- Hybrid working available after 3 months.
- Friendly and supportive team environment.
- Great opportunity to gain experience within a global organisation. This role would suit a graduate or early-career professional looking to build experience in administration, customer service, operations, or sales support.
Equal Opportunities
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Specialist - 1 Year Contract employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
