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- Tasks: Engage with customers, manage inquiries, and upsell products to boost sales.
- Company: Join a dynamic organisation in Glasgow focused on client satisfaction and sales excellence.
- Benefits: Enjoy remote work options, competitive salary, and a supportive training environment.
- Why this job: Be part of a vibrant team that values your input and fosters personal growth.
- Qualifications: Confident communicator with a customer-focused attitude and strong MS Office skills.
- Other info: Initial training in Glasgow City Centre before transitioning to full-time remote work.
The predicted salary is between 19800 - 26700 £ per year.
Location: Glasgow (WFH)
Salary: 23,810 per annum
Contract Type: Permanent
Working Pattern: Full Time (Monday to Friday, 9:00 AM - 5:00 PM)
Our client is currently seeking a dedicated Customer Service Administrator to join their team in Glasgow City Centre. This is an exciting opportunity to become part of a dynamic organisation that values client satisfaction and sales excellence.
Key Responsibilities:
- Manage existing and new customer relationships to ensure high levels of client satisfaction and encourage repeat business.
- Upsell products during client interactions to maximise sales opportunities.
- Efficiently handle incoming inquiries via a centralised mailbox, ensuring prompt and accurate responses.
- Issue quotations to customers, maintaining accuracy and compliance with company guidelines.
- Liaise with clients regarding lead times, updates, and order statuses.
- Track sales leads and inquiries, maintaining accurate and updated records.
- Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns.
- Communicate with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout.
To Succeed in This Role, You Should Have:
- A confident and professional telephone manner with excellent communication skills.
- The ability to thrive in a fast-paced sales environment, meeting targets and deadlines.
- A customer-focused attitude, always aiming to provide the highest level of service.
- A genuine drive and ambition to achieve exceptional results for clients.
- Excellent MS Office skills, particularly proficiency in Excel.
Location Note: The office is conveniently located just a 5-minute walk from Glasgow Central train station. As our client is a Glasgow based organisation they would ideally like the candidate to be based in Glasgow or the surrounding areas.
Training: Initial training for this role will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before moving to work fully from home.
If you are interested in taking on this exciting opportunity, please contact us at 0141 226 4041 to discuss your experience and learn more about our client. We look forward to hearing from you soon!
Contact Detail:
Office Angels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Agent
✨Tip Number 1
Familiarise yourself with the company and its products. Understanding what they offer will help you engage more effectively with customers and demonstrate your enthusiasm during any conversations.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires a confident telephone manner, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare for potential questions about handling customer inquiries and upselling. Think of examples from your past experiences where you've successfully managed similar situations.
✨Tip Number 4
Showcase your MS Office skills, particularly in Excel, during discussions. Being able to demonstrate your proficiency can set you apart from other candidates and highlight your readiness for the role.
We think you need these skills to ace Customer Service/Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use keywords from the job description, such as 'client satisfaction', 'upsell products', and 'excellent communication skills' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully managed customer relationships or met sales targets in the past.
Highlight Relevant Skills: In your application, emphasise your proficiency in MS Office, particularly Excel, and your ability to thrive in a fast-paced environment. These skills are crucial for the role and should be clearly stated.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the position. This shows initiative and can help keep your application top of mind.
How to prepare for a job interview at Office Angels Limited
✨Showcase Your Communication Skills
As a Customer Service/Sales Agent, excellent communication is key. Practice articulating your thoughts clearly and confidently, especially over the phone. Prepare to demonstrate how you've effectively handled customer inquiries in the past.
✨Demonstrate Your Customer Focus
Highlight your customer-centric approach during the interview. Share specific examples of how you've gone above and beyond to ensure client satisfaction, as this role heavily relies on building strong customer relationships.
✨Prepare for Sales Scenarios
Since upselling is part of the job, be ready to discuss your sales techniques. Think of scenarios where you successfully upsold products or services and be prepared to role-play these situations during the interview.
✨Familiarise Yourself with MS Office
Proficiency in MS Office, particularly Excel, is essential for this role. Brush up on your skills and be ready to discuss how you've used these tools in previous positions to manage data or track sales leads.
