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- Tasks: Manage customer relationships, handle inquiries, and upsell products to boost sales.
- Company: Join a dynamic Glasgow-based organisation focused on client satisfaction and sales excellence.
- Benefits: Enjoy remote work flexibility and a competitive salary of £23,810 per annum.
- Why this job: Be part of a supportive team that values your ambition and offers growth opportunities.
- Qualifications: Confident communication skills, customer-focused attitude, and proficiency in MS Office required.
- Other info: Initial training in Glasgow for 3-6 weeks before transitioning to full-time remote work.
The predicted salary is between 18800 - 26600 £ per year.
Location: Glasgow (WFH)
Salary: 23,810 per annum
Contract Type: Permanent
Working Pattern: Full Time (Monday to Friday, 9:00 AM - 5:00 PM)
Our client is currently seeking a dedicated Sales Order Processor to join their team in Glasgow City Centre. This is an exciting opportunity to become part of a dynamic organisation that values client satisfaction and sales excellence.
Key Responsibilities:
- Manage existing and new customer relationships to ensure high levels of client satisfaction and encourage repeat business.
- Upsell products during client interactions to maximise sales opportunities.
- Efficiently handle incoming inquiries via a centralised mailbox, ensuring prompt and accurate responses.
- Issue quotations to customers, maintaining accuracy and compliance with company guidelines.
- Liaise with clients regarding lead times, updates, and order statuses.
- Track sales leads and inquiries, maintaining accurate and updated records.
- Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns.
- Communicate with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout.
To Succeed in This Role, You Should Have:
- A confident and professional telephone manner with excellent communication skills.
- The ability to thrive in a fast-paced sales environment, meeting targets and deadlines.
- A customer-focused attitude, always aiming to provide the highest level of service.
- A genuine drive and ambition to achieve exceptional results for clients.
- Excellent MS Office skills, particularly proficiency in Excel.
Location Note: The office is conveniently located just a 5-minute walk from Glasgow Central train station. As our client is a Glasgow based organisation they would ideally like the candidate to be based in Glasgow or the surrounding areas.
Training: Initial training for this role will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before moving to work fully from home.
If you are interested in taking on this exciting opportunity, please contact us at 0141 226 4041 to discuss your experience and learn more about our client. We look forward to hearing from you soon!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Administrator (WFH) employer: Office Angels Limited
Contact Detail:
Office Angels Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (WFH)
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what they offer will help you engage more effectively with customers and demonstrate your knowledge during any discussions.
✨Tip Number 2
Practice your telephone communication skills. Since this role requires a confident and professional telephone manner, consider role-playing scenarios with friends or family to enhance your ability to handle customer inquiries.
✨Tip Number 3
Brush up on your Excel skills. As proficiency in MS Office, particularly Excel, is essential for this role, take some time to learn about functions and formulas that can help you manage sales records efficiently.
✨Tip Number 4
Network with current or former employees of the company. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your experience.
We think you need these skills to ace Customer Service Administrator (WFH)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any roles where you've managed customer relationships or handled inquiries, as these are key responsibilities for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused attitude and ability to thrive in a fast-paced environment. Mention specific examples of how you've provided excellent service or met sales targets in previous roles.
Highlight Relevant Skills: In your application, clearly outline your proficiency in MS Office, especially Excel. If you have experience with tracking sales leads or managing customer databases, be sure to include that as well.
Follow Up: After submitting your application, consider following up with a polite email or call to express your continued interest in the role. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at Office Angels Limited
✨Showcase Your Communication Skills
As a Customer Service Administrator, excellent communication is key. During the interview, demonstrate your ability to articulate clearly and confidently. Practice answering common questions out loud to ensure you sound professional and approachable.
✨Highlight Your Customer-Focused Attitude
Make sure to convey your commitment to client satisfaction. Share examples from your past experiences where you went above and beyond for customers. This will show that you understand the importance of maintaining strong customer relationships.
✨Demonstrate Your Sales Acumen
Since the role involves upselling products, be prepared to discuss your sales experience. Think of specific instances where you successfully identified sales opportunities and how you approached them. This will illustrate your ability to contribute to the company's sales goals.
✨Familiarise Yourself with MS Office, Especially Excel
Given the emphasis on MS Office skills, particularly Excel, brush up on your proficiency before the interview. Be ready to discuss how you've used Excel in previous roles, whether for tracking sales leads or managing data, to showcase your technical capabilities.
