At a Glance
- Tasks: Welcome visitors, manage calls, and support the team with admin tasks.
- Company: Join a vibrant team in a welcoming office environment in Victoria.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Flexible team atmosphere with a commitment to diversity and inclusion.
- Why this job: Be the friendly face of the company and make a real difference every day.
- Qualifications: Experience as a receptionist and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Job Title: Receptionist
Salary: 30,000
Hours: 8:30am-4:30pm
Location: Victoria
Our client is seeking a warm and professional Receptionist and Administrator to join their team at their office based in Victoria.
This vital role is central to ensuring a welcoming atmosphere and smooth operations for both visitors and colleagues alike.
Role Purpose
The Receptionist and Administrator will provide a friendly and efficient reception service, offering support to the Executive PA to the General Secretary.
This position is essential in maintaining a high standard of customer service and administrative support within the organisation.
Key Responsibilities
Reception Duties
- Welcome and assist visitors with a friendly and informed approach.
- Answer incoming calls professionally, directing them to the appropriate personnel and taking messages as needed.
- Oversee meeting rooms, ensuring they are prepared according to established protocols, including arranging refreshments and lunches for meetings.
- Maintain a tidy reception area, stationery cupboard, and post room, ensuring a welcoming environment.
- Address queries from the public and customers with exceptional customer service.
Administrative Support
- Manage incoming mail, sorting and distributing it to relevant pigeonholes.
- Assist colleagues with mailings and the use of the franking machine, ensuring it is stocked and maintained.
- Coordinate couriers and postage, and manage deliveries effectively.
- Book transport and accommodation in accordance with the organisation's travel policy.
- Maintain appropriate levels of stationery and kitchen supplies.
Housekeeping Responsibilities
- Keep a central record of approved contractors and maintain positive relationships with them.
- Coordinate the attendance of contractors for building maintenance.
- Ensure that fire alarms and access systems are tested regularly.
- Maintain compliance with PAT testing for electrical equipment.
- Liaise with Westminster City Council regarding waste management and planning matters.
Person Specification
- A warm, helpful, and caring approach to engaging with people.
- Experience as an effective receptionist with an understanding of the role's responsibilities.
- Competency in using the MS Office suite and general office IT systems.
- Excellent verbal and written communication skills, with an ability to connect effectively in person and over the phone.
- A commitment to delivering outstanding customer service.
- A proactive attitude, demonstrating individual initiative while being a flexible team player.
- A smart and professional appearance, with a willingness to train as a First Aider.
We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.
We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels UK is an Equal Opportunities Employer.
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Receptionist in City of London employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Office Angels Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Office Angels Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Office Angels Limited:Your cover letter is your chance to shine! Tell us why you want to work at Office Angels Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Office Angels Limited!
How to prepare for a job interview at Office Angels Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
