Job Advert: Document Services Operative
Location: Digbeth, Birmingham
Contract Type: Temporary until estimated December 2026
Hourly Rate: £13.45
Start Date: 26th October 2026
Working Pattern: Full Time, Monday to Friday. Working on a shift rotation of either 8:00am-4:00pm or 10:00am-6:00pm.
Key Responsibilities
- Support the day-to-day delivery of Document Services and Workplace Operations activities.
- Prepare documents and mail for digital scanning, including the removal of staples, bindings, and other fastenings.
- Scan hard copy documents and correspondence into PDF format using high-volume scanning equipment.
- Conduct quality checks to ensure all scanned documents accurately match original files and that no pages are missing.
- Manage inbound and outbound courier services, including receiving deliveries and arranging collections.
- Ensure compliance with client environmental, security, and operational policies while meeting agreed Service Level Agreements (SLAs).
- Adhere to all IMS and ISO standards and requirements.
- Produce high-quality printed and reprographic materials in line with client specifications, using a range of print and finishing equipment.
- Monitor, maintain, and replenish printer consumables to ensure continuous operation.
- Perform daily machine calibrations to maintain optimum print and colour quality standards.
- Compile and provide accurate management information and reporting across multiple workstreams.
- Take ownership of personal and team performance targets, ensuring objectives are consistently achieved.
- Record training activities accurately and maintain up-to-date skills assessments.
- Identify, report, and elevate issues in accordance with established procedures to the Senior Operator or Team Leader.
- Proactively minimise waste, reduce service downtime, and contribute to continuous improvement initiatives.
- Maintain a safe, organised, and efficient working environment at all times.
Ideal Candidate
Our client is looking for individuals who have:
Skills & Experience
- Previous experience using guillotines, wire and comb binding equipment, and print management systems/drivers.
- Excellent verbal and written communication skills, with the ability to engage effectively with a wide range of stakeholders.
- Ability to remain calm and productive when working under pressure and within tight deadlines.
- Strong IT proficiency, including Microsoft Office applications and Adobe Acrobat.
- Highly customer-focused, with a proactive approach to problem-solving and service delivery.
- Strong attention to detail, ensuring accuracy and quality in all aspects of work.
- Ability to manage multiple tasks and prioritise workloads effectively.
- Team-oriented with the ability to work independently when required.
- Committed to maintaining high standards of compliance, security, and operational excellence.
If you thrive in a busy environment and are passionate about providing exceptional document services, this role is for
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Document Services Operative- Birmingham employer: Office Angels Limited
Office Angels is an excellent employer that prioritises the well-being and professional growth of its employees. With a supportive work culture, flexible temporary roles, and access to various benefits including weekly pay, pension options, and health support, employees can thrive in a dynamic environment while gaining valuable experience. Located in South Lanarkshire, this role offers the chance to work within a fast-paced operations team, making it an ideal opportunity for those looking to enhance their administrative skills in compliance and logistics.
