OUTBOUND CUSTOMER SUCCESS ADVISOR
Salford M50- Parking onsite
Monday- Friday (Fulltime in the office)
9am-5pm
£13.33 per hour (£26k)
ASAP - Ongoing (Possibility to be extended or taken on permanently for the right person)
Are you ready to make a difference in the retail appliance industry? Our client is on the lookout for a dynamic and enthusiastic Outbound Customer Success Advisor to join their growing team at their head office in Salford! If you thrive in a high-volume call environment and enjoy helping customers succeed, we want to hear from you!
What You'll Do:
As a pivotal member of the team, your mission will be to connect with customers and enhance their experience with our client's Reward scheme. Here's what you can expect to do:
Engage Customers: Reach out to customers who have onboarded but haven't yet claimed their rewards, guiding them through the claims process with care and clarity.
Support Onboarding: Assist customers who faced challenges during onboarding, diagnosing issues and ensuring they complete the process smoothly.
Customer Satisfaction Checks: Follow up with customers who have recently had products installed to gauge their satisfaction with the product and service.
Issue Logging: Identify and log any concerns raised, escalating issues as needed to ensure prompt resolutions.
Quote Progression: Contact customers who have requested quotes but haven't provided necessary information to move forward.
Follow-Up: Reconnect with customers who haven't responded to previous requests for additional information.
Remove Blockers: Work diligently to eliminate any obstacles in the quoting process, striving to convert more inquiries into booked and paid installations.
Record Keeping: Maintain accurate records of all calls, outcomes and customer interactions in the CRM system.
Feedback Loop: Collaborate closely with the Customer Service Manager to report common issues or trends.
Brand Representation: Always represent the company professionally, reflecting brand values and bu...
Temporary Outbound Customer Advisor - Warm Enquiries employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
