Are you ready to be part of an exciting journey working for a company that supply and install smart electric vehicle (EV) home chargers? Our client is on a mission to accelerate the global transition to clean, affordable energy-and they're looking for someone like you to help make it happen. As a Customer Operations Executive , you'll play a key role in supporting customers throughout their EV charging journey, ensuring a seamless and positive experience. If you're a motivated, customer-focused, and passionate about contributing to a more sustainable future, this could be the perfect opportunity for you. Job Title: Temporary Customer Operations Executive Location: Covent Garden (Hybrid) - 2 days from home and 3 days in the office Start Date: ASAP Duration: 3 months with possible extension after 3 months Pay Rate: £14.85 per hour Working Pattern: Full-time role 3 days in the office, 2 days working from home Approximately 2 weekend days per month - 1 Saturday and 1 Sunday per month with a week day back in lieu Christmas working - The team will need cover throughout the Christmas period, so it's important that you are available and don't have any pre-booked annual leave for the next 3 months including being able to work over Christmas. Working Hours: Monday to Thursday: 09:00 - 18:00 Friday: 09:00 - 17:00 Saturday: 09:00 - 17:00 - 1 per month Sunday: 10:00 - 16:00 - 1 per month What You'll Do: Customer Support: Resolve inbound customer queries via phone with timely and effective solutions. Proactively reach out to customers to support them in overcoming any hurdles. Become a product expert, mastering the installation process and understanding various customer situations. Handle escalations and sensitive customer interactions with care and professionalism. Collaborate with the Technical Support team, escalating cases, as necessary. Meet individual KPIs for productivity and quality while contributing to team goals.
Temporary Customer Operations Executive employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
