Claims Handler
Salary: £24,500 per annum
Location: Reading
Working Hours: This is a full-time role (35 hours per week) with flexible shift patterns:
- Early Shift: 8am - 4pm
- Mid Shift: 10am - 6pm
- Late Shift: 12pm - 8pm
About the Role:
As a Claims Handler you'll be at the heart of the operations. Your primary responsibilities will include:
- Handle new claim notifications via telephone in line with company procedures and service standards.
- Deliver a consistently high level of customer service across all inbound and outbound calls.
- Assess liability and manage claims within delegated authority levels.
- Effectively prioritise and manage workload to maintain quality and productivity.
- Ensure all claims and administrative processes are completed accurately and in line with best practice.
- Identify and flag potentially fraudulent claims at the earliest opportunity.
- Escalate complex queries to management when required.
- Support with additional tasks and projects as needed.
- Maintain compliance with company policies, procedures and regulatory requirements.
What We're Looking For:
- Excellent Customer Service Skills: Ability to empathise and engage with customers.
- Strong Telephone Manner: A confident and friendly phone presence.
- Literacy and Numeracy Skills: For processing claims accurately.
- Time Management & Organisation: You'll need to manage your workload efficiently.
- Good Communication Skills: Able to collate information and convey it clearly.
- Computer Literate: Comfortable using various software and systems.
What's in it for You?
- Hybrid Working: Enjoy the flexibility of working from home.
- Free Bus Pass: For you and your family upon joining!
- Annual Leave: 25 days plus bank holidays.
- Health Benefits: Basic health insurance cover after probation, with an option to upgrade.
- Exclusive Discounts: On high street brands, supermarkets, holidays, and cinema tickets.
- Travel Benefits: Discounted train travel for you and your family after 6 months service.
- Cycle to Work Scheme: Promote a healthy lifestyle!
- Shares Scheme & Pension: Secure your future with our generous pension plan.
- Employee Assistance Programme: Access to 24/7 mental health support.
- Discretionary annual bonus
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Claims Handler in Reading employer: Office Angels Careers
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StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Reading
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
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Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Office Angels Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Office Angels Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Office Angels Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Office Angels Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Office Angels Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Office Angels Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
