Patient Experience Lead | VIP Healthcare Practice £50,000 | London | Full-Time The Role As Patient Experience Lead, you will be the driving force behind delivering an exceptional end-to-end experience for a portfolio of VIP patients within a prestigious private healthcare practice. Working closely with the Founder and CEO, you will act as the primary point of contact for patients, ensuring every aspect of their healthcare journey is managed seamlessly, professionally, and with absolute discretion. Key responsibilities include: Managing a portfolio of approximately 160 VIP and internationally based patients Coordinating all aspects of the patient journey, including consultations, diagnostics, treatment plans, communications, logistics, and follow-up care Delivering a highly personalised, concierge-style service while maintaining the highest standards of clinical professionalism Supporting the Founder and CEO's patient portfolio directly Leading and developing a team of two Patient Coordinators and one Receptionist Overseeing front-of-house operations and ensuring consistently outstanding patient satisfaction Managing sensitive patient matters, complaints, and escalations with empathy, discretion, and professionalism Acting as the operational hub of the practice, ensuring smo...
Patient Experience Lead | VIP Healthcare Practice employer: Office Angels Careers
Join a dynamic automotive team in Birmingham as a Fleet Sales Administrator, where you'll thrive in a supportive and fast-paced environment. We offer flexible working hours, competitive pay, and the best temp benefits on the market, ensuring you have the resources to excel and grow in your role. With opportunities for professional development and a culture that values initiative and teamwork, this is an excellent place to build your career.
